Who are we Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing. Key responsibilities Project management (core -70%) Own end-to-end delivery from initiation to closure: scope, plan, milestones, budget and benefits. Build and maintain the project plan, RAID log, dependency map and change control. Run governance: weekly status (RAG), steering committee packs and decision logs for UWL leadership. Manage stakeholders across academic, professional services, IT and third-party suppliers. Track scope, time and cost; raise variances early with options and trade-offs. Lead delivery using Agile, Waterfall or hybrid methods, matched to the project. Coordinate UAT, cut over, go-live readiness and hyper care. Manage handover to business-as-usual support and capture lessons learned. Business analysis (high level - 30%) Run discovery workshops to understand current processes, pain points and goals. Map current-state and future-state processes. Capture and prioritize high-level requirements and user stories. Maintain traceability from requirements to solution, test and sign-off. Support gap and impact analysis, including change impact on staff and students. Translate business needs for technical teams and solution architects; detailed analysis is supported by specialists where needed. Requirements Essential 8+ years in IT or business change delivery, including 5+ years as a Project Manager. Proven delivery of CRM, SaaS, ERP or cloud implementations end to end. Hands-on experience running workshops, mapping processes and writing requirements. Strong control of plans, budgets, RAID logs and status reporting. Confident communicator with senior stakeholders; able to challenge and negotiate. Working knowledge of Agile (Scrum/Kanban) and Waterfall delivery. Tools: Jira or Azure DevOps, MS Project or Smartsheet, Confluence, Visio or Miro. Desirable Experience in UK higher education (e.g. student lifecycle, admissions, SIS, LMS, Salesforce Education Cloud). Awareness of UK GDPR and data protection in project delivery. Experience managing third-party suppliers and fixed-price delivery. Qualifications PRINCE2 Practitioner, PMP or APM PMQ (one required). Agile certification (e.g. PSM, AgilePM) — desirable. BA certification (e.g. BCS Business Analysis, CBAP) — desirable. Behaviours Ownership mindset: drives outcomes, not just activities. Structured and calm under pressure. Collaborative and empathetic with non-technical stakeholders. Benefits NA
Founded in 1999, Fulcrum Digital is a global system integrator driving transformative results through AI-powered solutions. We implement, integrate, and grow ecosystems across industries, delivering high-quality outcomes at a fraction of the cost. Specializing in AI, Creative, Infrastructure, and e-commerce services, we empower businesses in Insurance, Financial Services, Government, Education, Manufacturing, Retail, and Logistics to thrive.
Our Core Platforms:
- FD Ryze: Our Generative AI SaaS solution that enables businesses to integrate LLMs, neuro readers, AI computing, and intelligent chatbots across various industries and functions. This integration enhances both internal workflows and customer-facing interactions by leveraging the full potential of artificial intelligence.
- FulcrumOne: A low-code platform with 130+ ready-made components, designed to simplify development and launch products 1.5x faster while cutting costs by up to 30%.
From financial services to education, consumer products to e-commerce, we work alongside you—digging deep into your challenges, helping you implement smarter strategies, and setting you up with platforms that solve today’s problems and are ready for tomorrow’s opportunities.
Let’s get started and see what we can build together.
