Job Description

Location: IN - Bangalore 24/7 | Job-ID: 218718 | Contract type: Standard | Business Unit: Project Management

Life on the team:

As a Test Manager 1 in Computacenter’s Global Transition & Transformation Team you will deliver Test Management engagements across a range of small to medium projects and the take-on of new business to validate the delivery of agreed requirements, identify risks and ensure defects are managed resulting in a measured reduction in the cost of remediation and reporting into Program Managers, Program Directors or Customer Executives.

Your scope of activity can range from preparing test artifacts such as Test Strategy, Test Plan, Test Cases, Test reports, Defect reports, Test Closure Reports etc. through delivery and into closure. You will need to understand and work with workstream leads and facilitate the teams to achieve the test goals.

Delivery of a successful project will include building test artifacts and managing test phases, ensuring the agreed products are delivered with quality, effective communication, managing project controls (including reporting, test management tools, customer dependencies) and providing a high-quality professional outcome to the satisfaction of our customers and internal stakeholders.

What you'll do

• You will be part of the Global End to End Test Management team.
• The team are a global team based in the UK, Germany, France, Hungary, Spain, U.S., India, and Malaysia
• You’ll engage with other areas within Computacenter as required.
• You may work independently as well as part of larger teams, rarely work on customer sites.

Your overall responsibility is for the successful outcome for the project you are asked to lead as test manager in this; your responsibilities will be defined in the project control documentation and your Terms of reference. These will be delivered alongside the agreed financial outcome of the project you lead or are assigned against. In support of this, you’re expected to broadly understand both what Computacenter sells and delivers and have a working knowledge of the technology/solution. You’ll be responsible for delivering your assignments in accordance with the T & T Framework and the Deal Lifecycle Framework.

Key areas of responsibility:

• Test Management (throughout the whole lifecycle)
• Be conversant with and adhere to our methodology (the T & T Framework) for delivering high quality service outcomes of Transition/Transformation projects.
• In Pre-Sales, review pre-sales requirements, create cost model and support a response.
• Create and/or maintain the Test Management Plan; being fluent in the use of suitable tools like Microsoft Project.
• Run Test Management Initiation Workshops to ensure that the project stakeholders understand and accept key information about the approach to the Test Management part of the project and their associated responsibilities.
• Manage the planned test activities in line with Project Plan.
• Create the required test documentation which defines the approach, i.e. different test phases involved in the project and ensure all relevant documents and logs are stored on the appropriate site (Quantum) and are up to date.
• Manage/enable the identified project resources who are directly or indirectly involved in Testing phase of the project.
• Regularly update all stakeholders and your team on progress against plan, by use of project Highlight or Checkpoint reports and participate in reviews with customers and the project team, as required.
• Manage escalations using the appropriate channels and fully communicate with all stakeholders.
• Identify key lessons learned from delivered projects, share these with the relevant stakeholders and more widely in CC, and apply these to future projects.

What you'll need:

• Overall 8 to 12 years of expereince and minimum 4-6-year Test Manager and Defect Management experience in an infrastructure or managed service environment.
• Basic Knowledge of ISO-IEC-IEEE 29119 and / or TMMi
• Strong Knowledge of ITIL v3 Service Validation & Testing.
• Basic knowledge of technical infrastructure (datacenter, end-user and service desk environments).
• Use of formal Test Management tools.
• Detailed knowledge of formal Test Management methodologies, processes and approaches.
• Fluent in English with excellent communication skills both written and oral.
• Good demonstrable emotional intelligence, negotiating and influencing skills to deal with sensitive customer issues.
• Ability to present to small sized internal and external audiences to develop personal networks and manage stakeholders.
• Demonstrable time and organizational management skills, supporting test management leads and organizational skills working with limited supervision.
• Ability to take responsibility for small projects with limited supervision.
• Proven ability to work under pressure and to tight deadlines.
• Demonstrates awareness of Health and Safety at work.

Desirable

• Experience in working within a globally diverse team
• ITIL v3 Intermediate Level, Prince 2 or PMI certified
• Experience as a Test Analyst or Project Manager
• Experience of performance, security and non-functional testing
• An understanding of Computacenter's service offerings
• Able to communicate in German / French / English as a 2nd language

About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.