Job Description

You may have been part of some big projects before, but this work is legacy-building.

Here's your chance to design and deliver efficient, customer-focused services that also enhance accessibility, sustainability and overall quality of living for more people than you've imagined.

In this role, you'll:

Manage a portfolio of complex projects and programs from inception through to delivery, ensuring outcomes are achieved on time, within budget and aligned to operational and customer requirements. Working in a dynamic and collaborative environment, you will drive continuous improvement, build strong stakeholder relationships and provide expert project management advice to support informed decision-making and successful project outcomes.

More specifically you will:

• Manage the development, implementation and delivery of operational projects and programs, including business plans, governance frameworks, operational systems and reporting requirements.
• Drive end-to-end process improvements that enhance customer and operational outcomes and contribute to a culture of continuous improvement.
• Build and maintain productive relationships with internal and external stakeholders to understand requirements and deliver effective project outcomes.
• Provide expert advice, recommendations and solutions on project issues, risks and opportunities.
• Coordinate and deliver projects while balancing operational, commercial, engineering and safety considerations.
• Monitor project performance, budgets and milestones, and prepare high-quality reports and documentation to support decision-making.
• Identify and apply industry trends, emerging practices and relevant government policies to improve project outcomes.
• Develop and implement business and communication strategies that support successful project delivery and stakeholder engagement.
• Demonstrate the Five Ways of Leading behaviours to achieve positive outcomes for customers, communities and the organisation.

Fixed Term Full-Time Contract – end date 30 July 2028.

For more information on this position and business unit, view the role description and information pack.

About you

You are an experienced project management professional with a proven track record delivering large-scale and complex operational projects. You thrive in fast-paced environments, excel at building trusted relationships and can confidently influence stakeholders at all levels. With a strong customer and commercial mindset, you combine strategic thinking, problem-solving and communication skills to deliver practical, high-quality outcomes.

To succeed in this role, you will have:

• Demonstrated experience delivering operational projects and programs.
• Strong stakeholder engagement and relationship management skills, with the ability to influence and negotiate effectively.
• Strong understanding of transport operational systems and interfaces.
• Excellent communication skills, with the ability to provide clear advice and present recommendations to a range of audiences.
• Strong analytical and problem-solving capabilities, with the ability to develop innovative and practical solutions.
• Proven ability to manage competing priorities, deliver results and meet project deadlines.
• A collaborative approach, with experience working across multidisciplinary teams and diverse stakeholder groups.
• Sound understanding of project management methodologies, risk management and governance practices.
• Tertiary qualifications in a relevant discipline, or equivalent knowledge and experience.
• A commitment to customer service, continuous improvement and inclusive workplace practices.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Sydney Metro delivers Australia’s biggest public transport project and first driverless railway. We engage with our customers and community, and contribute to vibrant and attractive places through station design, interchanges and precincts.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM Wednesday 14 October 2026

For more information about this role, please contact STEPHEN.MAHCHUT2@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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