MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS:

As a Project Manager - Technical at Kainos, you will sit within the Partner Enablement team, acting as the glue thatmaintainsand continually improves the quality and delivery of ourKainos Employee Document Management product You will be accountable for the success of customer migration projects within the product, and responsible formaintaining,updatingand assuring the quality of any internal or external platforms aligned to the onboarding or delivery of the product. You will work closely with product, engineering, customer success, professional services, and partner teams to raise the bar on how we deliver and how our customers and partners experience the product.

You will be working with a well-qualified and expert team within Kainos’ Workday products business, supporting a growing global customer base across our product portfolio. Workday products is a key part ofKainosand we are scaling our products and services rapidly. This is an opportunity to join at a crucial time and shape how we deliver quality across the product team, how we onboard customers and partners, and how we migrate customers onto the latest versions of our products.

To continue to drive the success of our Workday products, we need to ensure that product quality and delivery are continually improving, that customer migrations are planned, communicated and executed with discipline, and that the platforms supporting onboarding and delivery are well-maintained, well-assured and fit for purpose. This roleprovidesthe opportunity to engage directly with customers,partnersand a wide range of stakeholders across Kainos.

You willbe responsible for

• Sitting within the Partner Enablement team as the glue thatmaintainsand continually improves the quality and delivery of the product

• Being accountable for customer migration projects within the product — making sure they are scoped, planned,resourcedand executed to a consistently high standard, with clear customer communications throughout

• Acting as the lead for the most strategic or complex customer migrations, or stepping in to support whereadditionalcapacity orexpertiseis needed

• Maintaining, updating and quality assuring any internal or external platforms aligned to the onboarding or delivery of the product — keeping content current, the user experience clean, and the underlying tooling well-supported

• Defining and running the quality assurance approach for onboarding and delivery — measuring outcomes, surfacing issues, and driving improvements

• Championing consistency in how we plan, deliver and report on work across the product team, and embedding best practice ways of working

• Tracking dependencies, risks,issuesand decisions across multiple concurrent workstreams within the product team, and reporting clearly to senior leadership

• Working closely with Product Owners, Engineering, Customer Success, Professional Services, Partnerteamsand Information Security to align priorities and unblock delivery

• Supporting resource planning, capacityforecastingand timeline management across the product portfolio

• Driving continuous improvement in our delivery practices, applying Agile,Leanand traditional approaches as appropriate

• Coaching and mentoring others, and developing the delivery and quality assurance capability across the product team

• Supporting commercial conversations and pre-sales activity where delivery confidence and credibility are needed

MINIMUM (ESSENTIAL) REQUIREMENTS:

• A minimum of3-5years’ experience in a delivery or technical project role within a SaaS or technology product environment, with responsibility for the quality and delivery of the product, not just project administration

• Demonstrable experience owning or overseeing customer-facing implementation,migrationor upgrade projects in a software product

• Experiencemaintainingand quality assuring platforms or tooling that support onboarding,enablementor delivery (e.g. LMS, knowledge bases, partner portals, internal delivery platforms)

• Proventrack recordof running multiple concurrent workstreams with clear visibility of scope, schedule, cost,riskand quality

• Excellent communication skills are vital.You’llneed to be a persuasive and effective communicator with strong negotiating skills.It’snot only about talking,you’llneed to be able to listen, understand, and build on other’s viewpoints, and to communicate confidently with both technical and non-technical audiences.

• You will need an eye for detail, particularly to interpret supplied information and understand sources and challenge where necessary

• The ability tofacilitateteam meetings, planningsessionsand group conversations

• Comfort and ability to engage with customers to understand their environment,prioritiesand constraints, and to support functional or technical project discussions

• Relevant commercial experience and awareness to help shape delivery commitments and protect commercial outcomes

• A good understanding of technology, cloud services, SaaSdeliveryand digital trends

• The ability to communicate effectively with the team and external stakeholders, including at senior level

• Being flexible to travel ifrequiredto customer and partner locations worldwide

DESIRABLE:

• Experience working in or alongside the Workday ecosystem

• Experience owning or supporting learning, onboarding or enablement platforms (e.g.LMS, knowledge bases, partner portals)

• Experience delivering products or services in security, audit,riskor compliance domains

• Experience managing cloud-native platforms (AWS,Azureor GCP)

• Recognised project management certification (PMP, PRINCE2,AgilePM,SAFeor PMI-ACP)

PEOPLE MANAGEMENT:

Your role will include managing people with your responsibilities to include:

• Agreeing,settingand reviewing your and your team’s goals aligned to Kainos, Workday practice and your Capability

• Providing support so that your and your team’s goals can be achieved

• Reviewing and refining goals for relevance and to keep performance on track

• Reviewing performance against goals and provide feedback

• Conducting 1:1 monthly and/or project completion feedback meetings

• Requesting and providing regular feedback in Workday

• Completing End of Year reviews and agreeing the outcomes for the year

• Identifyingtraining to support your and your team’s development

• Pursuing and supporting you and your team members’ career paths and progression

• Reviewing weekly workload forecasting (staff allocations and timesheet checks) andutilisation

• Actively being involved in recruitment/interviews

• Reviewing attrition and retention metrics

ABOUT KAINOS WORKDAY PRODUCTS:

Kainos’ Workday products business builds and supports a growing portfolio of cloud-based products that help our customers get more value from their Workday investment — across automated testing, security,auditand operations. Our products serve a global customer base of household-name organisations, and we continue to expand our capabilities, ourportfolioand our reach. This role sits across the product team, working closely with product, engineering, customersuccessand professional services to raise the bar on how we deliver, and with our customers to bring them onto the latest versions of our products safely and quickly.