Job Description

Locations: United States

Categories: Engineering

Req ID: 17602

What You'll Do

The Project Manager plays a critical role in orchestrating the end-to-end execution, client alignment, and operational delivery of Avalara’s voluntary compliance services engagements across multiple jurisdictions. As client transaction complexity, historical compliance exposure, and project volumes expand, this role ensures disciplined project governance, protects service delivery timelines, enforces project scope boundaries, and mitigates compliance risks.

This individual contributor operates as a Bar Raiser within Client Services — elevating project management rigor, proactively managing customer expectations, and leveraging artificial intelligence and automation tools to enhance operational speed, transparency, and service quality across the entire project lifecycle.

What Your Responsibilities Will Be

• Lead end-to-end project planning, execution, monitoring, and closure for assigned multi-jurisdiction client portfolios, achieving 98–100% on-time milestone and service level agreement performance.
• Manage client relationships and project governance with high professionalism, establishing structured communication rhythms, clear agendas, and prompt follow-up documentation.
• Enforce project scope and customer accountability, ensuring clients provide requisite transactional data, taxability confirmations, and timely reviews without shifting data preparation burden onto project management.
• Maintain rigorous real-time system documentation in Salesforce, Certinia, and Google Drive, including weekly task status updates, risk logs, and audit-ready customer communication records.
• Coordinate cross-functionally with Data Consultants, Tax Analysts, State Tax Authorities, Customer Account Managers, and Sales to resolve escalations and ensure seamless execution.
• Leverage approved artificial intelligence and productivity applications for basic operational functions, including drafting structured client updates, synthesizing meeting action items, and summarizing project statuses.
• Identify recurring workflow bottlenecks and proactively recommend new tools, macros, or automation opportunities to technical and operations teams.
• Assist internal teams with user testing, validation, and feedback collection for newly developed or updated tools and workflows prior to full rollout.
• Continuously refine and document Standard Operating Procedures, project kickoff templates, and status reporting frameworks.

What You'll Need to be Successful

• Bachelor’s degree in Business Administration, Management, Accounting, Finance, Communications, or a related field; or equivalent practical experience.
• 3+ years of professional experience in project management, client service delivery, or professional services coordination.
• Demonstrated ability to manage multiple concurrent client projects, establish project timelines, monitor deliverables, and tenaciously solve problems to keep projects moving forward.
• Strong verbal and written communication skills, with experience managing executive and cross-functional client relationships, facilitating meetings with structured agendas, and articulating project scope boundaries.
• Comfort using standard office applications (such as Google Workspace and Microsoft Office) and existing enterprise artificial intelligence tools for basic daily functions (such as summarization, text drafting, and task organization).
• Willingness to provide constructive feedback, suggest process improvements, and assist with testing new operational tools and workflows.
• Strong organizational, prioritization, and time-management skills with acute attention to detail and recordkeeping.

Pay Range Details

The base pay range(s) below are provided in compliance with state specific laws. Pay ranges may different in other locations.

Colorado $88,000-$140,000 [annually]

Washington $88,000-$155,700 [annually]

California $88,000-$170,300 [annually]

NYC $97,100-$170,300 [annually]

The pay range above is the general base pay range for a successful candidate in the state listed. The

successful candidate’s actual salary/wage may be based on various factors, such as geographic

location, candidate experience and qualifications, as well as market and business consideration

This role is eligible for an annual bonus based on individual and company performance, depending on

the terms of the applicable plan and the employee’s role.

Avalara is an AI-first Company

AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.

• You’ll bring experience using AI and AI-related technologies, ready to thrive here.
• You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

How We'll Take Care of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

What You Need To Know About Avalara

We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.