Job Description

At EyeCarePro, we are the leading digital marketing agency dedicated to helping eye care practices grow through innovative, data-driven strategies. Our team leverages advanced SaaS platforms, proprietary systems, and AI-driven tools to deliver measurable results and continuously improve how we serve our clients.

This role is responsible for supporting day-to-day platform operations, ensuring data accuracy, assisting with client support, maintaining the support backlog, and helping deliver an excellent client experience.

Working closely with the Product Manager, this position plays a key role in supporting Project UP's continued growth by ensuring client requests are handled efficiently, reporting data is accurate, and platform administration is completed to a high standard.

Key Responsibilities

• Provide first-line support for Project UP client tickets, ensuring an initial response within one business day.
• Perform first-pass data validation and report quality assurance, including verifying practice figures before client meetings.
• Complete day-to-day platform administration, including user setup, client configuration, EHR and product mapping, and onboarding activities.
• Attend client meetings and internal data review sessions, capturing meeting notes, action items, and following up where required.
• Monitor and maintain the Project UP support backlog, ensuring tickets are prioritised and actioned appropriately.
• Escalate complex technical issues, data concerns, integration decisions, and product enhancement requests to the Product Manager.
• Support reporting and business intelligence activities by maintaining accurate data and dashboards.
• Assist with documenting processes, maintaining operational records, and identifying opportunities to improve workflows.
• Work collaboratively with internal teams to support ongoing product improvements and client success.

Required Skills & Qualifications

• Experience working with reporting data and business intelligence tools such as Power BI.
• Experience performing data validation, reconciliation, or quality assurance.
• Strong administrative, organisational, and time management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable learning new software platforms and business systems.
• Relevant tertiary qualification (such as BCom Business Management or similar), completed or currently in progress.

Preferred Skills

• Experience using Freshdesk, Asana, or similar support and project management platforms.
• Exposure to SQL or reporting databases.
• Experience with SaaS platforms, onboarding, or platform administration.
• Experience working with EHR systems or healthcare technology is advantageous.
• Data analytics or business intelligence certification is beneficial but not required.

Experience

• 3–5 years' experience in administration, operations, data analysis, project coordination, client support, or a similar role.

Work Requirements

• 100% Remote (Work from anywhere)
• Must have:
• Personal computer and essential equipment
• Reliable high-speed internet
• Quiet, professional work environment
• Load-shedding backup (if applicable)

Perks & Benefits

• Competitive salary and paid time off
• Fully remote, flexible work culture
• Professional development and training opportunities
• Collaborative, supportive marketing and sales team
• Be part of a fast-growing, mission-driven company

How to Apply

To apply, please submit your resume along with responses to our short set of screening questions.

Note: If you do not hear from us within two weeks, please consider your application unsuccessful.