Job Description

Location

Hybrid - 1-2 days in the office per week, 3-4 days spent working from home.

Why The Works?

We don’t just sell products.

We inspire reading, learning, creativity and play.

The Works. It literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching.

This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you.

Become a Strategic Delivery Project Manager

Working hand in hand with teams across the organisation, you'll bring people together around shared goals, helping to coordinate strategic initiatives, projects and business priorities that support our strategy and drive positive change.

This role acts as the central point of project oversight and coordination across a portfolio of strategic initiatives, ensuring projects remain aligned to business objectives, delivery commitments and business priorities. The Strategic Delivery Project Manager works closely with project sponsors, subject matter experts (SMEs), business leaders and project leads to support successful delivery, manage interdependencies, identify risks, and maintain momentum across the wider transformation agenda.

The role champions a transformation mindset, promotes effective project governance, and supports the embedding of sustainable change into business-as-usual (BAU) operations.

Your Mission

Strategic Delivery & Coordination

• Coordinate and maintain delivery plans across multiple strategic initiatives.
• Support project sponsors, SMEs and project managers in delivering agreed outcomes within defined timescales.
• Ensure projects remain aligned to organisational strategic priorities and business objectives.
• Facilitate cross-functional collaboration to manage dependencies, priorities and resource requirements.
• Track key milestones, deliverables and dependencies across strategic projects and business initiatives.
• Identify, monitor and proactively escalate risks, issues and dependencies that may impact successful delivery.
• Support the successful adoption and embedding of change into BAU operations.
• Lead lessons-learned activities and promote continuous improvement across projects and initiatives.
• Support project governance, prioritisation and reporting activities, ensuring stakeholders have clear visibility of progress, risks and opportunities.

Governance & Reporting

• Produce clear, concise reporting and dashboards for senior stakeholders and leadership teams.
• Monitor project outcomes and support teams in measuring the value delivered.
• Work closely with our finance team to support financial tracking, delivery reporting and progress reviews where required.
• Maintain accurate and up-to-date reporting across strategic projects and business initiative
• Ensure agreed delivery and governance processes are consistently applied across projects.

Strategic Alignment & Business Value

• Ensure strategic initiatives have clear objectives, success measures and strategic alignment.
• Monitor and report on benefits realisation throughout the project lifecycle.
• Support business leaders in evaluating delivery options, priorities and potential trade-offs.
• Help ensure investments deliver measurable business value and sustainable outcomes.

Stakeholder Engagement & Influencing

• Build strong relationships with project sponsors, SMEs, project managers and senior stakeholders.
• Facilitate effective communication and collaboration across business and technical teams.
• Influence stakeholders at all levels to remove barriers, resolve issues and maintain delivery momentum.
• Provide guidance and support to teams on project delivery best practice.
• Act as a trusted partner across the business, helping turn strategic priorities into successful outcomes.

Change & Continuous Improvement

• Champion a positive change culture that encourages innovation, collaboration and accountability.
• Support adoption of new processes, systems and ways of working.
• Promote continuous improvement across project delivery methodologies, governance and reporting.
• Share best practice and lessons learned to strengthen organisational capability.
• Encourage a delivery-focused mindset that balances pace, quality and business value.

Skills/Behaviours That Will Set You Apart

• Proven experience coordinating projects and business initiatives, bringing together multiple teams and stakeholders to deliver successful outcomes.
• Delivery of complex cross-functional initiatives involving multiple stakeholders.
• Brilliant organisational skills with the ability to manage multiple priorities simultaneously.
• Excellent stakeholder management and influencing skills, with experience engaging senior leaders.
• Commercial and strategic awareness, with the ability to connect project activity to wider business goals.
• Experience managing risks, issues, dependencies and competing priorities.
• Excellent communication and presentation skills, with the ability to simplify complex information.
• Analytical skills with a data-driven approach to reporting and decision-making.
• Experience using project management tools such as Monday.com, MS Project or similar.
• Understanding of project governance, project delivery and change management principles.
• Knowledge of change management methodologies and supporting organisational change.
• Experience within a retail or multi-site environment desirable.
• Experience supporting large-scale business change, transformation initiatives or strategic projects advantageous.
• Relevant certifications such as APM, PRINCE2, PMP, Agile or equivalent are desirable.

Our PERKS really are ‘The Works’

• 💪 25% Colleague Discount! - Plus, exclusive Double Discount days!
• 😎 MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more
• 🏡 Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
• 🚀 Holiday – 33 days including bank holidays.
• 💃 Holiday Purchase - Purchase an additional 5 days
• 🎓 Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
• 💸 Stream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
• 🏬 Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!
• 💛 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
• 🩺 Healthcare Cash Plan – To support your everyday healthcare costs
• 🥳 And loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.

Our Purpose

To inspire reading, learning, creativity and play 💛💙

Our Values

We are Crafty 🎨 | Smart with what we've got.

We are Caring 💛 | Heart in every action.

We are Can-do 🚀| Energy that gets it done.

We Listen. We Care

Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction.

Promoting Diversity, Inclusion, and Applying Reasonable Adjustments

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).

We are open to discussions around working hours and flexible working. And, where possible, we'll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!