Job Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

• We Will Hire, Inspire, Promote and Retain the Best
• We Will Be Customer Centric
• We Will Be Entrepreneurial
• We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
• We Will Be Committed to True and Shared Value Creation
• We Will Be Systems Thinking, Data Driven and AI enabled

MISSION

The Project Manager, Store Graphics is responsible for project level management of Retail store graphic projects including the execution of graphics for new store openings, full and partial renovations, store relocations, and other store projects as assigned. This role will create and manage project plans and coordinate with multiple cross-functional partners to achieve project milestones. Acting as the liason between creative teams and project stakeholders. The Creative Project Manager brings clarity, process and problem solving expertise to guide projects from concept through delivery.

KEY PERFORMANCE METRICS

• Successful project delivery, on-time, on scope, on budget
• Stakeholder satisfaction
• Project team satisfaction and engagement

KEY ACCOUNTABILITIES

Functional

• Review project briefs with Store Design ensuring briefs are clear and complete, clarifying objectives, timelines, budgets and success criteria
• Define scope, deliverables, dependencies and risks
• Build and maintain detailed project schedule and flag any resource issues
• Facilitate design reviews and approvals
• Manage the work from concept through to installation as well as any change orders
• Track revisions, approvals and version control
• Create project budget and monitor throughout the project to ensure the project is delivered on budget
• Work with trusted vendors to reduce costs where possible

Open project docket and estimate resource requirements

• Manage communication ensuring full transparency with all project stakeholders including, studio leadership, business owners, vendors and project teams
• Actively manage project schedules throughout the life of the project
• Identify and manage issues and risks jeopardizing project success through regular updates to studio leadership and project team
• Establish best practices and learnings through project closeout survey/meetings to ensure experiences gained through project be applied in future initiatives; implement any process re-designs/refinements
• Manage the delivery of any requested change orders
• Document all graphics and ensure design decks are filed appropriately during project close out.
• Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes
• Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers
• Proactively identify and anticipate customer expectations and needs
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

People

• Bring out the best in others, empower and constructively stretch talent
• Collaborate with others to drive flexible and iterative solutions, quickly and easily
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to get input
• Encourage others to freely share their point of view and be open to feedback

Cultural

• Model Indigo’s beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion and influence change through your team and/or the organization

SCOPE

Reports to: Senior Director, Creative Services

Manager once Removed (MOR): Vice President, Creative Studio

KEY RELATIONSHIPS

Internal:

• Real Estate
• Finance
• Store Design
• Construction
• Retail Experience and Operations
• Merchants (GM & Trade)
• Visual Merchandising
• Marketing, Events, PR
• Store Development
• Legal

External:

• Vendors
• Suppliers

Qualifications

Work Experience / Education / Certifications

• Post secondary degree completed in Creative Project Management or a related field, or a combination of education & work experience deemed equivalent
• Project Management Certification (e.g. PMP) is an asset

• Minimum 5 years of demonstrated progressive project management experience, ideally within the retail industry

Competencies / Skills / Attributes

• Strong project management skills from concept to implementation including ability to manage several projects simultaneously on strict timelines
• Strong analytical, customer service and relationship building skills with attention to detail and ability to problem solve
• Highly effective relationship and stakeholder management capabilities
• Ability to communicate effectively and lead others through change and new strategic initiatives
• Demonstrated ability to work in a team- based environment with multiple stakeholders at different levels
• Advanced computer skills required in MS Office (Excel, Word, Power Point, Outlook, Project), Smartsheets, Dropbox, and ability to read CAD

Other (travel, Bilingual, etc.)

• Position based in Toronto, Canada – some travel within Canada may be required

Additional Information

At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca

This posting is for a current opportunity within Indigo