Job Description

Location: São Paulo – Hybrid

Compensation Currency: Brazilian Real (BRL)

Contract: Permanent Full Time (CLT) - 42h/week,

PLEASE ATTACH YOUR CV IN ENGLISH

People with disabilities are welcome at Cyncly!

About Us

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.

The Role

At Cyncly, our Global Professional Services organization partners with customers to deliver successful, on-time software implementations that drive measurable business outcomes. We are seeking a customer-facing Project Manager to own delivery execution, manage client expectations, and ensure predictable, high-quality implementation outcomes.

This role is ideal for a Project Manager who is highly organized, execution-focused, and comfortable serving as the primary point of contact for customers throughout the implementation lifecycle.

Role Focus

• Own end-to-end delivery of assigned customer implementation projects, with a strong emphasis on on-time and on-scope execution
• Act as the primary, day-to-day customer contact, ensuring clear communication, expectation management, and accountability
• Drive delivery discipline through structured planning, progress tracking, and proactive risk management

Key Responsibilities

• Plan, execute, and close customer-facing software implementation projects in alignment with Global Professional Services delivery standards
• Develop and maintain detailed project plans, schedules, milestones, and dependencies to ensure predictable delivery
• Coordinate global, cross-functional resources (consulting, engineering, support, and customer teams) to meet project commitments
• Manage scope, schedule, and change control to protect delivery timelines and customer outcomes
• Monitor project health, identify delivery risks early, and implement corrective actions to keep projects on track
• Provide clear, consistent project status reporting to customers and internal stakeholders, including timelines, risks, and next steps
• Facilitate customer meetings, status reviews, and milestone checkpoints
• Escalate customer or delivery risks promptly and appropriately to maintain momentum and customer confidence

Success Measures

Success in this role will be measured by:

• On-time delivery: Consistent achievement of project milestones and go-live dates
• Schedule and scope control: Minimal project delays and controlled scope changes
• Risk management: Early identification and resolution of delivery risks and issues
• Stakeholder confidence: Strong trust and engagement from customers and internal delivery teams
• Operational discipline: Accurate project plans, forecasts, and status reporting throughout the project lifecycle
• Customer satisfaction: Positive customer feedback and satisfaction scores related to communication, execution, and outcomes

Required Skills and Qualifications

• 3–5 years of project management experience in a customer-facing, Professional Services or software delivery environment
• Proven track record of delivering software implementation projects on time
• Strong understanding of the software implementation lifecycle
• Excellent organizational and time management skills, with the ability to manage multiple customer projects
• Experience working with distributed or global delivery teams
• Clear, confident written and verbal communication skills, including customer-facing presentations
• Willingness to travel as required (Up to 25% of the time)

Preferred Skills and Qualifications

• Experience in a global Professional Services, SaaS, or enterprise software organization
• Agile Delivery experience
• Project management certification (PMP, CAPM, or equivalent)
• Familiarity with Agile, Waterfall, or hybrid delivery methodologies
• Technical familiarity with SQL and/or Visual Basic
• Manufacturing process experience. Preferably in Windows, Doors, or Glass Industries
• Experience supporting delivery process improvement initiatives

Working for us

At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills — and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone — from every background — to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in — come join us.