Job Description

Work Place Flexibility: Onsite

Legal Entity: Entergy Services, LLC

**This position is preferred to be based in New Orleans, LA; however, all Entergy locations across Louisiana will be considered.**

/PURPOSE

Support Entergy Economic Development by serving as the technical lead, proactively advancing reliability strategy and outage investigation responses for Entergy’s industrial customer base. Works closely with the Operating Company Industrial Account teams to build and maintain effective long-term customer relationships by providing a high level of service reliability and customer satisfaction.

Position will collaborate with various internal organizations to develop, optimize and implement capital projects that are targeted at improving overall reliability for managed transmission and distribution customers. Position must maintain strong relationships with supporting workgroups at the system and local level, including, but not limited to, Power Delivery Operations, Relay Field Operations Support, Transmission Planning, Distribution Planning and Distribution Engineering.

Job Duties/Responsibilities

• Coordinate and lead internal reliability teams to engage SME’s and develop innovative solutions to address complex power quality and outage events.
• Collect data and supporting documentation, prepare presentation materials, deliver findings and support Entergy Industrial Account Executives (IAE) in customer meetings following unplanned Entergy system outage and/or power quality events. Collect action items during customer meetings and provide pertinent follow up information.
• Support customer “ride through” improvement initiatives.
• Support customer power factor improvement initiatives.
• Coordinate responses for customer “Requests for Information” (RFI) to provide cost, scope and schedule requirements for reliability upgrades.
• Interface with Transmission & Distribution Planning, Finance, Engineering, Maintenance, Project Management and Construction to prioritize, budget and execute customer reliability improvements.
• Maintain historic power quality and reliability data for Entergy facilities that serve managed customer accounts.
• Provide reliability history/data for quarterly and/or annual customer reviews on an as needed basis.
• Support IAEs as needed to assess the impact of planned outages on customer facilities.
• Support IAEs to resolve customer meter/communication issues.
• Provide system wide expertise and support required to develop senior level Engineers and Project Managers within the workgroup.

MINIMUM REQUIREMENTS

Minimum Education

• Bachelor's degree in Engineering, Construction Management, Project Management, or related field OR 4 years of equivalent/related work experience (in addition to Minimum Experience requirement) in lieu of degree.

• Preferred: Advanced Degree (Masters in Engineering, Construction, Project Management).

Minimum Experience

• 8 years of experience in Project Management, Construction Management, Electric Utility Industry, or related field

Minimum Knowledge, Skills and Abilities

• Expert in project and construction management fundamentals.
• Knowledge of the practical application of engineering science and technology to transmission lines and substations.
• History of safe performance, active safety involvement and participation and strong desire for a safer workplace.
• Supervisory Experience with direct reports or in a matrix organization preferred.
• Possess excellent written and verbal communication skills.
• Knowledge of Microsoft Office Suite and project management applications, processes, software and equipment.
• Understanding of Industry Best Practices.
• Demonstrated cross-functional project leadership experience, team performance skills, service mindset approach, and the ability to act as a trusted advisor.
• Knowledge of Effective Estimating Practices.

Any Certificates, Licenses, Etc.

• Preferred: PMP (Project Management Professional certification)

• Preferred: Advanced Degree

#LI-NC1

Primary Location: Louisiana-New Orleans Louisiana : New Orleans
Job Function Professional
FLSA Status Professional
Relocation Option: No Relocation Offered
Union description/code NON BARGAINING UNIT
Number of Openings 1
Req ID: 122786
Travel PercentageUp to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.