Job Description

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire SAP Project Manager Professionals in the following areas :

Position Title: AMS Shared Support Project Manager
Experience Required: Minimum 7+ years in Project Management
Certifications: PMP / PRINCE2 / Agile PM / ITIL (preferred)
Domain Knowledge: SAP functional understanding
Working Hours: US Shift — 3:00 PM IST to 12:00 AM IST
Role Type: Full‑time

The AMS Shared Support Project Manager will oversee and manage Application Management Services (AMS) across multiple US‑based clients in a shared‑support delivery model. The role demands strong project management expertise, exceptional coordination abilities, and a working understanding of SAP environments. The candidate will lead day-to-day support operations, ensure SLA compliance, manage cross‑functional teams, and act as the primary communication bridge between clients and delivery teams.

Key Responsibilities

1. AMS Delivery Management

• Manage end‑to‑end AMS support for multiple US clients in a shared-service setup.
• Oversee incident, service request, problem, and change management cycles.
• Ensure SLA adherence, timely resolutions, and high customer satisfaction.
• Conduct daily/weekly operational reviews and governance meetings with clients.

2. Client & Stakeholder Coordination

• Serve as the primary point of contact for US clients during the assigned shift.
• Build strong relationships with client stakeholders, understanding priorities and expectations.
• Communicate status updates, risks, impacts, and progress transparently and proactively.

3. Planning, Reporting & Documentation

• Prepare and maintain weekly/monthly service performance dashboards.
• Analyze ticket trends and define improvement plans for recurring issues.
• Ensure proper documentation, SOPs, knowledge base entries, and transition materials.

4. SAP Knowledge & Support Oversight

• Have a foundational understanding of SAP modules (FI/CO, MM, SD, PP, etc.).
• Collaborate with SAP functional and technical teams to validate solutions.
• Assist in prioritizing SAP issues based on business impact.

5. Operational Leadership

• Coordinate with offshore and onshore teams to manage workload distribution.
• Oversee resource allocation, skill mapping, and workload balancing in a shared-support model.
• Drive continuous improvement and operational efficiency initiatives.

Required Qualifications & Skills

• 7+ years of experience in IT project management or AMS support management.
• Project management certification (PMP, PRINCE2, Agile PM, etc.).
• Strong understanding of SAP landscapes and AMS operating models.
• Experience managing multiple clients simultaneously in shared-support environments.
• Familiarity with ticketing systems (ServiceNow, Remedy, SAP SolMan, etc.).
• Excellent communication, leadership, and client‑facing skills.
• Strong analytical and problem‑solving capabilities.
• Willingness to work US shift (3 PM IST – 12 AM IST)

Preferred Qualifications

• ITIL certification or good understanding of ITIL processes.
• Experience working with global teams across multiple time zones.
• Exposure to SAP S/4HANA environments.
• Prior experience in AMS transition or stabilization projects.

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture