The Project Manager Retail Catering is responsible for leading and coordinating the end-to-end operations of retail catering services across one or multiple locations. This role ensures operational efficiency, excellent customer service, high-quality food standards, and effective staff and budget management. The ideal candidate will have a strong background in both retail and catering operations and the ability to drive performance, profitability, and customer satisfaction.
Key Responsibilities:
Oversee daily operations of all catering retail outlets to ensure consistency, quality, and compliance.
Lead, manage, and motivate on-site teams, including supervisors, catering assistants, and service staff.
Monitor KPIs and financial performance, including sales targets, cost control, and labor efficiency.
Develop and implement promotional strategies to drive retail sales and customer engagement.
Collaborate with marketing and operations teams to develop catering menus and retail offerings.
Support marketing initiatives for catering services through social media and community engagement.
Analyze sales performance metrics and adjust strategies to meet and exceed financial and operational goals.
Manage staff schedules, onboarding, training, and performance management.
Monitor inventory levels and coordinate with suppliers to ensure timely procurement of food, beverages, and retail items.
Handle customer inquiries, complaints, and feedback professionally and promptly.
Build and maintain strong client relationships to enhance satisfaction and loyalty.
Prepare and present operational reports and strategic recommendations to senior leadership.
Work with chefs and culinary teams to ensure menus are cost-effective, up-to-date, and aligned with customer preferences.
Coordinate logistics for events, including venue selection, setup, and execution, ensuring flawless client experiences.
Qualifications & Skills:
Degree or diploma in Hospitality Management, Business Administration, or a related field.
Minimum 8 years of experience in retail or catering management.
Strong leadership, interpersonal, and team management skills.
Excellent organizational, multitasking, and problem-solving abilities.
Solid understanding of food safety and hygiene standards.
Proficiency in POS systems, Microsoft Office Suite, and basic financial reporting.
Food Safety Certification or relevant hospitality qualification is preferred.
SwanGlobal values relationships. We understand that humans organising themselves for goals larger than themselves is at the heart of the progress of civilization. For this end, we are here to facilitate organisations and individuals coming together.
We do this by taking out the mundane admin-intensive work that comes with human-resource management. This allows our clients to focus on strategic initiatives, and let’s our candidates focus on honing their skills.
Servicing global clients in the world's largest sectors. Headquartered out of the prime district of Doha, we are one of Qatar’s fastest growing staffing & recruitment companies. Since 2014, we have equipped over 240 companies with over a 250,000 staff, clocking over 24 million person-hours of work. The SwanGlobal team ensures staff onboarding of suitable candidates within 04-06 weeks.
We have a large roster of blue, grey and white collared workers specialised work, ranging from engineering-led heavy industries to soft skills interaction-based verticals across the country.
We are proud to say that almost every construction company in Qatar has Swan staff building their business. As we grow roots in a wider business ecosystem we have staffers, on our payroll, in Oil & Gas, Retail, Hospitality, Event Staffing and many more.
The Swan Global team ensures staff onboarding of suitable candidates within 04-06 weeks.
We have a large roster of blue, grey and white collared workers specialised work, ranging from engineering-led heavy industries to soft skills interaction-based verticals across the country.
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