• Maintain current skills regarding tools, methods, and techniques and delivery practices
• Position and deliver the brand's value proposition in a manner that addresses the customer’s key business issues
• Actively contribute to the professional services practice area through identification and creation of delivery and implementation-focused deliverables by product and/ or professional services
• Assume P&L responsibility for the resources within project scope
• Align and deliver professional services within practice organization in line with annual objectives and financial metrics.
• Develop and utilize a network of cross-functional/technical contacts within the whole organization for to achieve objectives
• Manage client relationships at various levels during engagements
• Work with Professional Services Managers and Consultants to define standards for
• Assist with the escalation of staffing issues.
• Coach, mentor, and counsel consultants regarding their developmental needs for specific Lines of Business and Professional Services roles.
• Collaborate with peer Professional Services Managers, Directors, and Vice President

Personal

• Balanced business/technical background
• Sufficient level of technical background to provide leadership to development teams and to be able to evaluate complex project risks and issues accurately and objectively
• Ability to provide leadership to business analysts and collaborate with customers and develop strategies and solutions of high business value
• Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive level
• Must be eager to learn and develop new skills
• Demonstrate a comprehensive knowledge of the solutions

Qualifications

• A BS or BA degree in related fields; (Operations Research or similar is desirable)
• PMP Certified
• Six Sigma Training and experience
• Possess 10 years of Telecommunications related industry experience and/or implementing OSS projects within those markets.
• Possess 7 years in a lead role in previous Professional Services and/or participation in medium to large-scale projects preferred
• Possess experience working with a large systems provider and/or integrator preferred
• Displays an ability to demonstrate and discuss product functionality, at any level of detail, with a variety of client audiences

Special skills

• PMP Certification a strong plus
• Strong verbal presentation and written communication skills
• Ability to identify and proactively solve problems
• Demonstrated time management skills
• Flexible & easily adapts to change
• Ability to travel as needed