Job Description

The Project Manager & Product Consultant manages the client implementation journey from onboarding through go-live and post-go-live support. The role combines project management, consulting, and training. You will work closely with clients to understand their business processes, configure solutions within FitnessForce, deliver training, and partner with Engineering on data conversion to ensure a smooth implementation and successful go-live.

The role requires flexibility to work across shifts to support clients in Australia, India, the United States, and other international markets.

You'll join Grip Technologies Pvt. Ltd., a Daxko subsidiary, working on FitnessForce, the club management platform used by gyms and fitness businesses around the world.

Essential Duties/Responsibilities

• Manage client onboarding, implementation, and post-go-live support, including project plans, timelines, and status reporting.
• Act as the primary point of contact for assigned clients and build strong relationships throughout implementation.
• Consult with clients on best practices, configuration options, and workflows that fit their business.
• Gather and analyze client requirements, identify functional gaps, and determine whether they can be met through existing functionality, configuration, or further development.
• Translate requirements into configurations and solutions within FitnessForce.
• Deliver client training so users can use the system effectively.
• Assist with data conversion by working with Engineering to review source data, define data mapping, support validation and testing, and obtain client sign-off.
• Coordinate with Product, Engineering, Integrations, and other internal teams to resolve client issues and requirements.
• Document client discussions, requirements, action items, progress, and open issues.
• Follow up proactively with clients and internal teams to drive open items to closure.
• Support go-live readiness and provide post-go-live troubleshooting and support.
• Manage multiple implementations and prioritize by timelines, business needs, and issue severity.
• Work flexibly across shifts to support international clients.
• No budget responsibilities.

Required Skills/Abilities

• Strong project management, client relationship, and customer service skills.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills, with the ability to translate business needs into practical system solutions.
• Basic to intermediate skills in requirement gathering, gap analysis, and documentation.
• Working knowledge of data concepts (spreadsheets, data mapping, cleansing, validation).
• Strong training and presentation skills.
• Excellent organizational and time management skills, with the ability to manage competing priorities.
• Ability to manage client expectations, take ownership, and work independently while collaborating with internal teams.
• Adaptability to different time zones and shifts, and to a fast-paced environment.
• Proficiency in Microsoft Office (particularly Excel) and project management tools.

Required Education and Experience

• Bachelor's degree or equivalent practical experience.
• 2 to 6 years of experience in Software as a Service (SaaS) Implementations
• Including project management, client onboarding, product consulting, customer success, or a related client-facing role.
• Experience working directly with clients to gather requirements, resolve issues, and coordinate implementation.

Preferred Education and Experience

• SaaS implementation, software onboarding, or enterprise client support experience.
• Data conversion or migration experience.
• Health, fitness, wellness, or membership management industry experience.
• Experience with software configuration, client training, and implementation planning.
• Familiarity with Jira, Trello, or similar tools.
• Experience supporting international clients across time zones.