Job Description

About The Role:

• Join a leading European fintech helping banks, fintechs and embedded finance companies launch and scale innovative payment products.

• Work at the heart of the card issuing ecosystem as part of a licensed issuer processor and BIN Sponsor.

• Own customer implementations from contract signature through to successful programme launch.

• Act as the primary point of contact for customers, coordinating internal teams, external partners and key stakeholders throughout the delivery lifecycle.

• Lead complex onboarding projects spanning technology, operations, compliance and customer delivery.

• Play a key role in shaping the first experience customers have with Enfuce and ensuring they achieve a successful go-live.

• Collaborate closely with product, engineering, compliance and operations teams to bring new payment programmes to market.

• Join a growing Delivery team where you'll have genuine ownership, autonomy and visibility across the business.

• Ideal for someone who understands the payments ecosystem and enjoys operating at the intersection of technology, operations, compliance and customer delivery.

What You'll Be Doing:

Lead Customer Implementations

• Own the end-to-end delivery of customer onboarding and implementation projects, ensuring alignment across technical, operational, regulatory and commercial workstreams.

• Develop and maintain project plans, manage milestones and dependencies, and proactively identify and mitigate delivery risks to keep projects moving forward.

• Act as the driving force behind successful programme launches, ensuring both customers and internal stakeholders remain aligned throughout the journey.

Be the Trusted Customer Partner

• Serve as the primary point of contact for customers once contracts have been signed, building trusted relationships and guiding them through implementation with confidence and transparency.

• Manage expectations, facilitate decision-making and navigate challenges while maintaining a positive customer experience.

• Work closely with customers to understand their objectives and ensure Enfuce's solutions are configured and delivered to meet their needs.

Coordinate Across the Payments Ecosystem

• Bring together multiple stakeholders across product, engineering, compliance, operations and customer success to ensure seamless execution.

• Collaborate with external partners including card schemes, card manufacturers, programme managers and other ecosystem participants as required.

• Translate business requirements into actionable plans and help bridge the gap between technical and non-technical audiences.

Drive Continuous Improvement

• Document key decisions, project outcomes and customer-specific configurations to support smooth handovers and long-term success.

• Identify opportunities to improve delivery processes, enhance the customer experience and strengthen collaboration across teams.

• Support strategic internal initiatives that help Enfuce scale its delivery capabilities and product offering.

What You'll Bring:

• You have experience managing complex projects within the payments industry and understand the realities of launching and operating card programmes.

• You may currently work for an issuer processor, BIN Sponsor, programme manager, card bureau, scheme, bank or fintech operating within the card payments ecosystem.

• Proven experience delivering customer-facing projects within payments, card issuing or embedded finance environments.

• A strong understanding of the card issuing ecosystem and how different stakeholders interact.

• Excellent communication and stakeholder management skills, with the confidence to lead discussions with customers and senior stakeholders.

• The ability to coordinate multiple workstreams simultaneously while maintaining attention to detail.

• A structured and organised approach to project delivery, balanced with the flexibility to adapt when priorities change.

• A collaborative mindset and the ability to bring people together around a common objective.

• A level of technical curiosity that allows you to engage confidently in discussions around APIs, integrations and payment solutions, without needing to be a software engineer.

Why You’ll Love Working At Enfuce:

• High autonomy & ownership: We give you the freedom to own your work and trust you to make the best decisions for your projects.

• Top-tier talent: Join a team of industry experts and highly skilled professionals who are as passionate as you are about innovation.

• Unlimited growth potential: We support your ambition with plenty of room for personal and professional growth within the company.

• Flexible, remote work: Work from anywhere up to 30 days, in an environment that values flexibility and work-life balance.

• A supportive culture: You’ll be part of a team that encourages, motivates, and celebrates success together.

• Comprehensive benefits package: We take care of our people with great benefits to match the value you bring.

Benefits & Perks:

Fair pay and employee stock option:

We value the input of every employee and want you to tap into the growth we build together. That’s why our salaries are competitive and reassessed regularly, and you have access to an employee stock option program.

Flexible Paid Time Off:

We offer a flexible paid time off policy, providing up to 5 weeks of annual vacation days and paid family leave (subject to country regulations). Additionally, you can benefit from hybrid or remote work options, promoting a healthy work-life balance.

Regular Fun With Your Team:

To spend other than work-related time with your teammates, you get a team activity budget for three quarters a year. The fourth quarter is reserved for a company-wide event.