Job Description

Join our award winning culture as we serve members in your area!

Under the direction of the Performance Improvement Manager, the Project Manager is responsible for managing organizational related projects while supporting continuous improvement, process optimization, and organizational change management. This role leads initiatives from assessment to implementation, improves processes, and manages workflow changes to boost organizational performance, while supporting continuous improvement and change management. This role prioritizes and implements small to large initiatives by assessing current practices, supporting development of improved processes, and implementing workflow changes to enhance organizational performance.

This position demands strong project management skills and the capability to turn complex initiatives into clear, actionable plans. The Project Manager should proactively identify risks and help cross-functional teams improve processes and tools.

This position connects LCI’s Microsoft technology ecosystem with business operations to ensure technical solutions provide measurable value.

Essential Competencies:

• Identify, implement, and oversee opportunities for driven improvements by collaborating with cross-functional teams.
• Simplify business processes and system operations to enhance overall efficiency and performance.
• Define project scope and benchmarks to assess progress, comparing current conditions to targeted outcomes.
• Adopt a forward-thinking, analytical approach to understanding business requirements and converting them into driven solutions.
• Showcase strong problem-solving skills through root cause analysis and the development of creative approaches.
• Evaluate related projects proactively to identify potential risks and formulate effective mitigation strategies.
• Ensure project objectives and business impacts are identified and effectively managed.
• Support improvements that enhance value and efficiency through process optimization and systems enhancement.
• Apply expert methods, tools, and performance frameworks to support organizational transformation.
• Coach employees in problem-solving and skill development.
• Show servant leadership to ensure team effectiveness, morale, and quality during change.
• Work with stakeholders to create a culture of continuous improvement and integration.
• Promote psychological safety and open, constructive dialogue in innovative discussions.
• Monitor and assess risks, identify obstacles, and develop proactive solutions.
• Lead the implementation of continuous improvement (CI) and enhanced strategies that align with organizational objectives.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The attributes listed below are representative of the knowledge, skill, and/or ability appropriate for the level of work performed.

• Bachelor's degree in business administration, Organizational Development, Project Management, or related field, or equivalent education and experience.
• Minimum 3–4 years' experience in continuous improvement, business analysis, or project management.
• Skilled in assessing and implementing Microsoft technologies (Power Platform, Teams, SharePoint, Azure, and other enterprise apps) to enhance business operations across units.
• Experience with AI case use, application, and implementation
• Demonstrates a thorough grasp of strategies for managing intricate, cross-functional projects.
• Skilled in breaking down complicated tasks into practical steps and providing accurate assessments of staffing requirements.
• Possesses advanced expertise in project management methodologies, effective communication planning, and risk mitigation.
• Excels at using common software tools, adapting swiftly to unfamiliar programs, and instructing others in their use.
• Consistently identifies and resolves challenging issues across several simultaneous projects.
• Excellent organizational and interpersonal skills; skilled at prioritizing tasks.
• Works independently and handles confidential information effectively.
• Current driver’s license, acceptable driving record and proof of adequate insurance required.

Preferred

• PMP or Six Sigma Green Belt certified.
• Supervisory experience with strong cross-functional collaboration skills.
• Experience in continuous improvement or Lean methodologies.

Lakeland Care is a Wisconsin-based non-profit organization that focuses on creating a world we all want to live in. With long-standing roots as a managed care organization (MCO), we provide long-term care services to eligible elders and individuals with physical and intellectual or developmental disabilities. Currently we serve members in 22 counties and have 11 offices throughout the Central to North East region of Wisconsin.

Our Mission

Empowering individuals. Strengthening communities. Inspiring futures.

Our Vision

To create a world we all want to live in.

Our Core Values

Kindness – We believe kindness is always possible and that no compassionate act is ever wasted.

Inclusion – We believe that open hearts and open minds are the only path to a brighter future.

Trust – We believe that honesty is still in style and that promises still have power.

We are an equal employment opportunity employer functioning under an Affirmative Action Plan. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. We are an organization that participates in E-Verify.