The resource, reporting to the Head of Head of Project Operations & Customer Care, will be responsible for
the evaluation, organization, implementation and monitoring of the Projects / CRs of the Operations &
Customer Care area, to guarantee their release in compliance with time and costs and, at the same time,
monitor the expected benefits and any deviations by actively proposing related remediation actions.
Key Responsibilities
• Implement Project Management practices in accordance with existing project governance rules
• Determine project staffing by involving internal areas and managing external vendors where necessary
• Develop and maintain the project schedule / CR
• Involve stakeholders to determine the cost of the project / CR and have it approved by the parties involved
• Plan (Forecast), manage and monitor costs for the entire duration of the activity
• Promote effective communication between project team resources
• Organize the decision-making and operational committees through which the project / CR control process
is periodically carried out (CR Board, Steering Committee, Work Progress Status, etc.)
• Promote all measures aimed at preventing risks and managing issues
• Produce relevant documentation and project monitoring reports
• Proactively identify the project needs of the Operations & Customer Care area to create the CR baseline to
be implemented in line with the area's objectives
• Guarantee high quality standards, in achieving project / CR KPIs in alignment with Governance
Requirements (Educational Qualifications, Work Experience, Technical, Language and other Specialized skills):
Master degree in Economics or Management Engineering or similar
3/5 years’ experience in Project Management roles preferable within Banking Industry
PMO certification is a plus
Experience in working in Agile is a plus
Proven experience in working in a complex and international environment
Proven experience in dealing with third parties
Deep knowledge of Banking Operations and Processes Is a plus
Fluent in English (written and spoken)
Strong stakeholders management at the senior level
Excellent interpersonal skills with internal and external
Excellent negotiation skills
Location: Milan (hybrid)
About ING
ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.
Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.
#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. ‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.
Do you think you are "a step ahead"? Apply now!
The benefits of joining ING
In addition to being a part of a great team, working in a fun and innovative environment, we offer:
Our Commitment
Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.
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ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
