Job Description

The Project Manager for Operations and QA Mgmt will play a pivotal role in orchestrating and aligning Quality Assurance (QA), and Operations functions within the Hapag-Lloyd Technology Center. This role ensures cohesive collaboration, technical governance, and operational excellence across delivery teams to support enterprise-scale systems and continuous improvement initiatives.

The ideal candidate brings 10+ years of experience in IT delivery and governance, with strong exposure to quality management practices, and operational reliability. The role requires the ability to bridge technical and managerial perspectives — enabling high performance, consistency, and continuous delivery across diverse technology teams.

Quality Assurance Leadership

• Define and uphold quality standards, processes, and tools across projects.
• Oversee test strategies, automation maturity, and defect management practices.
• Collaborate with development teams to promote shift-left testing and continuous quality improvement.
• Track and report quality metrics and ensure audit readiness.

Operations Management

• Coordinate operational readiness, deployment, and support processes across environments.
• Ensure incident, change, and release management practices align with ITIL and Hapag-Lloyd standards.
• Work closely with SRE/Operations teams to maintain system uptime, performance, and compliance.
• Drive root cause analysis and implement preventive measures for recurring production issues.

Cross-Functional Collaboration

• Facilitate cross-functional planning sessions, retrospectives, and governance reviews.
• Ensure communication flow between teams in Chennai and global technology stakeholders.
• Support Senior Manager–IT in strategic alignment and reporting of cross-domain initiatives.

Continuous Improvement & Governance

• Establish governance models for quality checkpoints, and operational KPIs.
• Promote continuous learning, automation, and best practice adoption across teams.
• Drive efficiency and maturity improvements across delivery pipelines and DevOps practices.

• 10+ years of IT experience across Quality Engineering, Production Operations, and DevSecOps environments.

• Proven experience supporting enterprise-scale, high-availability applications in domains such as logistics, shipping, or financial systems.

• Strong experience implementing DevSecOps practices, integrating security, quality, and operational reliability across the SDLC.

• Expertise in Agile delivery, DevOps culture, and CI/CD-driven release processes.

• Familiarity with IT governance and service management frameworks such as ITIL and TOGAF.

Technical Skills

• DevSecOps & CI/CD: Jenkins, Selenium, JUnit, automated testing, pipeline governance with security and quality gates.

• Architecture: Microservices, event-driven systems, REST APIs, HLD/LLD design, TOGAF exposure.

• Observability & Operations: Grafana, Prometheus, ELK, incident management, RCA, and production monitoring.

• Technology Stack: Java, JPA, Kafka, PostgreSQL, microservices-based environments.

• Cloud: AWS/Azure fundamentals and cloud-based deployment models.

• Code Quality: Code reviews, static analysis, and quality engineering practices.

Functional Skills

• Quality management & continuous improvement

• Incident, change, and release management

• Agile & DevSecOps mindset

• Stakeholder communication and cross-team coordination

• Team leadership, coaching, and mentoring

Education & Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field (B.E/B.Tech preferred)
• Certifications in Architecture (TOGAF), Quality (ISTQB), or IT Operations (ITIL) are a plus

With a fleet of 313 modern container ships and a total transport capacity of 2.5 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 14,000 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.7 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 133 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 21 terminals in Europe, Latin America, the United States, India and North Africa. Around 3,000 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.