Job Description

For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.

This role is for a highly motivated and dynamic Operations and Logistics Project Manager who possesses a strong inclination towards hands-on involvement and a profound commitment to collaboration.

Working closely with both our COO, VP of Operations and Global Project Delivery Team, the role requires an individual who can manage multiple concurrent projects covering all areas of Operations and Logistics processes including but not exclusive to new warehouse onboarding, transportation and IT/systems/data projects.

The individual will also be key to supporting and building on our global operations and logistics strategy and supporting our global operations teams.

This role is designed for a leader who thrives in a fast-paced environment, actively seeks out project responsibilities, and excels at bringing together diverse teams to achieve common goals. The ideal candidate will be someone who does not shy away from diving deep into project details and works closely with team members at all levels to drive project success.

You'll be;

Project Leadership and Execution

• Leading operations and logistics projects from conception to completion, working with Global Business Analysts to ensure requirements are clear, documented, and stakeholder‑approved - all of which you’ll be responsible for.

• Ensuring projects are delivered on time, within scope, and within budget, often across global teams and time zones.

• Driving hands‑on involvement throughout all project phases, and engaging actively with team members, stakeholders, and vendors to maintain project momentum - demonstrating how you’ll be operating day to day.

Collaborative Project Team Management

• Fostering a culture of collaboration within the project team, which you’ll be championing through regular meetings and workshops.

• Facilitating communication, alignment, and problem‑solving, and mediating when needed to maintain a positive, high‑performing environment.

Stakeholder Engagement

• Building and maintaining strong relationships with the COO, VP of Operations, Global Operations, Global Project Delivery teams and wider project stakeholders - relationships you’ll be actively developing.

• Understanding and addressing stakeholder needs and expectations through ongoing communication and engagement.

Risk Management and Problem Solving

• Proactively identifying potential project risks and issues - something you’ll be expected to stay ahead of.

• Leading collaborative problem‑solving and decision‑making processes, involving the right people at the right time.

Continuous Improvement

• Promoting a culture of continuous improvement by gathering feedback and applying best‑practice project management approaches.

• Implementing enhancements informed by team insights and industry trends - changes you’ll be contributing to as part of evolving project delivery.

Resource Management

• Securing and allocating project resources - including cross functional team members and budgets - ensuring the right skills and expertise are in place to meet project demands.

• Contributing to the selection and onboarding of project team members, playing a meaningful role in building effective teams.

You'll have;

• A Bachelor’s degree in Business Administration, Project Management, or related field. Alternatively clear demonstratable equivalent experience. PMP certification is a plus.

• A minimum of 5 years of experience in operations project management, with a demonstrated history of successful project delivery. Experience of working with agile teams a distinct advantage.

• Experience of onboarding projects for both in-house and third party warehouses.

• Exceptional leadership skills with a strong focus on mentorship and team development.

• Excellent communication and interpersonal skills, with an ability to engage effectively with team members, stakeholders, and vendors at all levels from CEO to operational team members.

• Experience ofworking with a mix of in-house, 3rd party and contracted resources.

• Strong analytical and problem-solving skills, with a hands-on approach to tackling challenges.

• Strong commercial awareness and able to demonstrate ability to control costs and ensure quality in project deliverables.

• Proficiency in project management software and tools. Experience of Monday.com is an advantage.

• An unwavering commitment to collaborative work and a passion for driving team success.