Job Description

JOB RESPONSIBILITIES Coordinate and manage the end-to-end managed services onboarding process from kickoff through operational readiness. Ensure alignment on onboarding scope, milestones, timelines, and success criteria based on agreed service offerings. Lead onboarding kickoff meetings with internal teams and customer stakeholders to establish roles, expectations, and communication cadence. Coordinate with internal teams, vendors, and subcontractors to deploy required tools, monitoring, security, access, and managed services agents. Manage onboarding schedules and resource assignments, proactively identifying conflicts and escalating risks as needed. Identify, track, and escalate risks, issues, or dependencies that may impact onboarding timelines, scope, or customer readiness. Support consistent execution of onboarding activities while accommodating customer-specific requirements when appropriate. Provide proactive and transparent communication to customers and internal stakeholders on progress, milestones, risks, and dependencies. Deliver a high-quality, “white glove” onboarding experience that builds trust and positions customers for long-term success. QUALIFICATIONS Bachelor’s degree with 2+ years of relevant experience, or an equivalent combination of education and experience in project management, service delivery, or operational support. Experience in an IT services or managed services (MSP) environment preferred. Working knowledge of IT terminology and PSA or ticketing systems. Understanding of IT service delivery principles, including incident, request, and change management. Valid driver’s license, proof of insurance, and acceptable driving record. JOB REQUIREMENTS Proficiency with MS Office and project management tools. Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders. Proven accountability to manage tasks and projects from initiation through completion. Excellent analytical, organizational, and problem-solving skills. Ability to build trust and maintain strong working relationships with customers and internal teams. Strong multitasking and prioritization skills in a fast-paced, customer-focused environment. Positive, adaptable mindset with the ability to respond effectively to change. Ability to remain composed under pressure and make clear, objective decisions. Effective negotiation skills with an understanding of stakeholder motivations. Basic understanding of project financial concepts, including scope alignment, cost awareness, and identifying potential budget or billing risks.