Job Description

The company

Upstream is a global leader in mobile marketing automation and digital service innovation, enabling Mobile Network Operators (MNOs) and brands to grow revenue, improve customer engagement and succeed in the digital economy. With over two decades of experience and operations spanning 45+ markets across Africa, Latin America, Asia, Europe, and the Middle East, we are a trusted partner to more than 60 MNOs worldwide.

Headquartered in Athens, Greece, and with regional hubs in London, Dubai, Johannesburg, Lagos, São Paulo and Rio de Janeiro, Upstream combines global expertise with deep local insight. Our end-to-end approach encompasses strategy, creative development, technical deployment, campaign execution, and ongoing optimization, ensuring seamless, scalable, and performance-driven service delivery.

About the role

The Project Manager reports to the SVP Operations and is tasked with managing and coordinating successfully all aspects of project management, including planning, implementation, and tracking of progress using Upstream tools, processes and methodologies. This role is ideal for someone with high potential who wishes to be rewarded for outstanding performance, while having the opportunity to gain valuable experience on large, complex mobile marketing projects.

The role is based in Lagos, Nigeria

Key Accountabilities

• Accountable for the management and delivery of Upstream’s Projects to Mobile Operators
• Μanages the overall project plan and coordinates internal resources to ensure agreed launch dates are met
• Acts as the liaison between the client and Upstream’s internal resources for the flawless execution of projects
• Defines project specifications and client requirements, involving all relevant departments and ensuring technical feasibility and resource availability
• Tracks progress through a solid project plan and ensures the on-time and on-budget delivery of projects
• Reports and escalates issues to appropriate key positions as needed
• Manages client relationships and expectations
• Establishes and maintains relationships with third parties
• Writes clear briefs for the Engineering, Operations, and Support departments
• Ensures that all departments involved in the project operate as a united team
• Creates and maintains comprehensive project documentation

Requirements

The ideal candidate will be a good communicator, team player, self-driven, flexible, and have the following qualifications:

• University degree, preferably in the fields of computer science or engineering
• 3-5 years of work experience in project management and/or consulting in either the telecom or information technology sector
• Solid technical background with understanding and/or hands-on experience in mobile technologies, software development, and web technologies
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills in English
• Written and verbal communication skills in French will be considered as a plus
• PMP / PRINCE II certification is a plus
• Able to perform under pressure and deliver results in a demanding and fast-paced environment that requires fresh thinking and innovation
• Self-driven, responsible, and able to take ownership of projects
• Solid analytical thinking and problem-solving capability
• Attention to detail

Benefits

We offer a competitive base salary and benefits, directly dependent on the candidate’s qualifications and skills. The real excitement comes from working closely with a dynamic, smart, agile, and highly motivated team in a competitive and fast-paced environment.

Follow us on LinkedIn and stay updated on our latest news. Upstream is an equal-opportunity employer.
The Company does not discriminate on the basis of race, color, creed, pregnancy, religion, gender, national origin, age, disability, marital, or any other legally protected status. The Company also makes reasonable accommodations for disabled employees.
Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of personnel actions including recruitment, hiring, training, promotion, compensation, benefits, transfer and social and recreational programs.