Job Description

You'll join a fast-moving technology team supporting a large-scale client migration - guiding approximately 300 existing clients from a legacy platform (nearly 20 years in place) to a modern, AI-enabled system over a 7-month engagement. This is a high-volume, client-facing role where your organization, communication, and change management skills will directly determine whether clients land successfully on the new platform.

Key Responsibilities

• Manage multiple client migration projects simultaneously from kickoff through post-migration support
• Serve as the primary point of contact for clients throughout their migration journey
• Understand each client's unique workflows, concerns, and priorities to tailor your approach
• Support clients through approximately 30 days of post-migration transition and adoption
• Partner with internal implementation, engineering, product, and customer experience teams to keep migrations on track
• Communicate project status, risks, timelines, and issues to leadership on a regular cadence
• Help clients learn and adopt the new platform, including AI-enabled features and modernized workflows
• Identify gaps or issues during migration and drive practical, timely solutions
• Maintain organized project documentation, timelines, and client-specific status updates
• Support change management efforts that help clients move confidently off the legacy system

Required Qualifications

• 7+ years of project management experience
• Proven experience managing SaaS implementations, client migrations, or technology transformation projects
• Strong client-facing communication skills - comfortable working with client PMs, stakeholders, and occasional C-suite contacts
• Exceptional organizational skills with the ability to manage several active client projects concurrently
• Executive presence and confidence presenting updates to internal leadership
• Ability to operate in a fast-moving environment where priorities shift
• Comfortable identifying issues, making real-time adjustments, and keeping projects moving forward
• Experience supporting change management, client adoption, training, or enablement

Nice-to-Have Qualifications

• Prior SaaS industry experience
• Experience migrating clients from legacy systems to new platforms
• Familiarity with Monday.com, Jira, Confluence, Zendesk, or Microsoft Office
• Experience supporting technology adoption or platform training
• Experience working with distributed clients across multiple U.S. time zones

Tools & Environment

The team works with Monday.com, Jira, Confluence, Zendesk, Microsoft Office, Claude AI, and an internal proprietary platform.

Ideal Candidate Profile

You're a polished, solutions-oriented Project Manager who has led SaaS migrations or complex implementations before - and you know how to bring calm and structure to a high-volume, time-sensitive environment. You balance process with flexibility, communicate clearly up and down the chain, and don't wait for someone to flag a problem before you've already started working on it. You're equally comfortable in a client call and a cross-functional team standup, and you take pride in helping clients land well on new technology - not just on time, but with confidence.