Job Description

About the Role

We are looking for a highly organised and empathetic Project Manager to oversee premium book production projects from initial client onboarding through to final printed delivery.

This is a client-facing position requiring exceptional communication skills, emotional intelligence, and strong organisational ability. You will act as the primary point of contact throughout a 6–9 month project, ensuring every client receives an exceptional experience while coordinating multiple stakeholders and deadlines.

The ideal candidate enjoys building relationships, thrives in a remote environment, and is passionate about storytelling and delivering high-quality work.

Requirements

Key Responsibilities

• Manage multiple book production projects simultaneously from onboarding through to completion.
• Serve as the main point of contact for clients throughout their journey.
• Build strong, trusting relationships with clients and provide an exceptional customer experience.
• Coordinate interviewers, writers, editors, and other contributors throughout each project.
• Schedule and manage project timelines and milestones.
• Track submissions, drafts, revisions, photographs, and approvals.
• Ensure projects remain on schedule and communicate progress proactively.
• Organise final production and delivery of completed books.
• Maintain accurate records using CRM and project management systems.
• Conduct regular meetings via Microsoft Teams or Zoom.
• Work closely with internal teams to ensure quality standards are maintained.
• Identify and resolve project issues before they impact delivery.
• Manage approximately 25–30 concurrent projects while maintaining exceptional attention to detail.

Required Skills & Experience

Essential

• Excellent spoken and written English.
• Warm, confident and professional telephone manner.
• Proven experience managing multiple projects simultaneously.
• Strong client relationship management skills.
• Outstanding organisational and time management abilities.
• High emotional intelligence with patience and empathy.
• Exceptional attention to detail.
• Ability to follow structured processes and systems.
• Comfortable working independently in a fully remote environment.
• Proficient in Microsoft Office 365.
• Experience using CRM and project management software (HubSpot advantageous).
• Reliable home office with a quiet working environment.
• Willingness to work flexible evening hours when required.

Highly Desirable

Experience within:

• Publishing
• Editorial coordination
• Production coordination
• Client Success
• Account Management
• Luxury Hospitality
• Concierge Services
• High-end Event Management
• Wedding Planning
• Heritage or Oral History Projects

Ideal Candidate Profile

The successful candidate will be:

• Calm and composed under pressure.
• Highly organised and process-driven.
• Naturally empathetic and relationship-focused.
• A strong communicator with excellent interpersonal skills.
• Self-motivated and capable of working independently.
• Passionate about storytelling, books, history, or preserving personal legacies.
• Comfortable managing multiple priorities without compromising quality.

Technical Skills

• Microsoft Office 365
• Microsoft Teams
• Zoom
• CRM platforms (HubSpot advantageous)
• Project management software
• Remote collaboration tools

Benefits

Success in This Role

Success will be measured by:

• Delivering projects on time.
• Maintaining exceptional client satisfaction.
• Effectively managing multiple concurrent projects.
• Building trusted, long-term client relationships.
• Ensuring no project milestones are missed.
• Maintaining high standards of quality and organisation throughout every project.

What We're Looking For

This role is ideal for someone who enjoys combining project management with exceptional customer service. You'll thrive if you're naturally organised, genuinely enjoy helping people, communicate with warmth and professionalism, and take pride in delivering meaningful, high-quality work.