Job Description

Join our team as a Project Manager and lead high-impact, enterprise-wide initiatives that shape the future of our organization.

Location: Port of Spain, Trinidad and Tobago

Work Set Up: Onsite

In this strategic role, you will drive complex programs across acquisitions, post-merger integration, and global business transformations, partnering closely with executive leadership to ensure successful execution from planning through delivery. Success in this role requires exceptional project management expertise, executive-level communication, and the ability to influence stakeholders, navigate ambiguity, and deliver measurable business outcomes in a fast-paced, evolving environment.

Responsibilities

• Lead cross-functional due diligence efforts across all areas of the business
• Develop and execute post-acquisition integration plans, including people, process, technology, vendor and client impacts
• Coordinate transition services agreements (TSAs), separation activities, and dependency management
• Partner with Finance to track and report on synergy realization and value capture, proactively escalating risks to outcomes
• Partner with executive leadership to define integration priorities, sequencing, and decision frameworks
• Lead large-scale, high-impact transformation programs spanning multiple business units and geographies.
• Establish governance structures, decision-making frameworks, and execution cadence
• Develop integrated program roadmaps aligned to business and technology priorities.
• Manage interdependencies, risks, and competing priorities across multiple workstreams
• Facilitate steering committees and executive forums to drive alignment and timely decisions
• Provide clear, data-driven status and recommendations to executive stakeholders
• Coordinate delivery across multiple project managers, business teams, technical teams, and vendors.
• Support change management and adoption activities to ensure successful business integration.
• Manage vendor engagement activities including SOW creation, performance monitoring, and issue resolution.
• Navigate stakeholder dynamics with professionalism, discretion, and sound judgment.
• Mentor project managers and promote consistent execution practices across the portfolio and IMO.
• Drive continuous improvement through lessons learned, retrospectives, and process enhancements.
• Create and maintain financial plans including budget tracking, forecasting, and variance management.

Qualifications

• Bachelor’s degree in Business, Operations, Technology, or related field
• 7+ years of experience leading complex, cross-functional programs or transformations
• Demonstrated experience managing enterprise initiatives across multiple workstreams and stakeholder groups
• Experience establishing program governance, managing budgets, forecasting, and reporting program performance
• Proven ability to communicate effectively with executive leadership and facilitate complex business discussions
• Strong executive presence with the ability to influence and advise C-level stakeholders
• Proven ability to operate effectively in ambiguous, high-pressure environments
• Experience with financial management including budgeting, forecasting, and variance tracking
• Proven ability to lead without authority and drive cross-functional alignment
• Strong project planning, prioritization, time management, and execution capabilities
• Advanced proficiency with Microsoft Office applications including Word, Excel, PowerPoint, Teams, and Outlook
• Demonstrated ability to build relationships and influence outcomes across business and technology organizations
• Experience using project and portfolio management platforms such as Smartsheet®, ServiceNow®, Asana or similar tools

Preferred

• Demonstrated experience supporting enterprise level programs such as M&A diligence and post-merger integration efforts
• Master of Business Administration (MBA) or equivalent advanced degree
• Experience in BPO, healthcare operations or multi-site service environments
• PMP certification or equivalent project/program management certification
• Experience contributing to PMO process maturity, governance development, and continuous improvement initiatives

Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.