Job Description

Job Title: Project Manager — Key Account Lead

Alternate Titles: Key Account Project Manager / Client Delivery Manager / Account

Delivery Lead

Location: Chennai, Tamil Nadu, India

Reports To: Head of Operations / VP – Delivery / COO

Dotted Line: Business Development Head

About the Company:

Our client is an internationally established engineering consultancy with 500+ engineers and detailers across 5 countries. We deliver BIM enabled engineering services, for example Structural or MEP engineering for buildings and infrastructure projects.

With our 2 business lines „Virtual Technical Office” and „End-to-end” we offer tailored-made engineering solutions or fully integrated project planning and supervision.

This is a dual-responsibility leadership role combining:

1️⃣ Client / Key Account Management

• Single point of contact for strategic international clients (USA, Europe, Australia, Gulf)

• Understand client pipeline, pain points, and growth strategy

• Drive account expansion (upselling, cross-selling, new service offerings)

• Manage quotations, negotiations, change orders, invoicing & collections

• Maintain 60–70%+ quote win rate

• Build long-term executive-level relationships

2️⃣ Project & Delivery Leadership

• Lead 30–50 engineers (including Team Leaders & QC)

• Plan, schedule, and execute 5–15 concurrent projects

• Ensure on-time, high-quality delivery of drawings, BIM models & documentation

• Own revenue, utilization, margins & financial performance

• Monitor capacity planning & resource allocation

• Maintain strict QA/QC standards

Key Responsibilities

🔹 Account Growth & Commercial Management

• Proactively track client project pipeline

• Prepare accurate estimates (hours/tonne, hours/sheet, hours/model element)

• Negotiate pricing while protecting margins

• Manage scope changes & prevent revenue leakage

• Ensure timely billing & payment follow-up

🔹 Technical & Client Coordination

• Lead project kick-offs

• Manage RFIs (review, consolidate, track, resolve internally where possible)

• Approve key deliverables before client submission

• Maintain clear technical communication

🔹 Project Planning & Execution

• Develop master schedules (MS Project/Smartsheet/etc.)

• Break projects into structured work packages

• Track planned vs. actual hours & take corrective action

• Manage multi-project prioritization

🔹 Revenue & Margin Ownership

• Drive weekly/monthly revenue targets

• Submit financial & utilization reports

• Optimize commercial terms

• Ensure all extra work is documented & billed

🔹 Team Leadership & Development

• Recruit, onboard & mentor engineers

• Develop strong Team Leaders

• Conduct quarterly reviews & set KPIs

• Drive <12% attrition

• Conduct bi-weekly technical sessions

🔹 Quality Management

• Own quality of all deliverables

• Maintain QC checklists per client

• Conduct Root Cause Analysis & CAPA

• Run monthly quality reviews

• Maintain lessons-learned database

🔹 Technology & Automation

• Ensure proficiency in Tekla, Revit & BIM tools

• Drive automation (5–10% team capacity)

• Improve productivity via parametric tools & AI

• Measure and report efficiency gains

Ideal Candidate Profile

🎓 Education

• B.E./B.Tech in Civil/Structural Engineering (Mandatory)

• M.E./M.Tech (Preferred)

• PMP / Tekla / Revit / BIM certifications (Good to Have)

👔 Experience (10–20 Years Total)

• 7–10+ years hands-on Steel Detailing (Tekla) / Structural BIM

• 4–6+ years full-cycle Project Management

• 3–5+ years leading 15–50 member teams

• Direct experience with international clients (Mandatory)

• Experience managing ₹5 Cr+ key accounts (Preferred)

• Strong commercial, estimation & margin management exposure

• Background in Structural Steel Detailing / BIM / Engineering Services

Other Details:

• Notice Period: 30-60 days

• Work Type: Fulltime