Job Description

Location: Jakarta,Jakarta,Indonesia

The Next Level Internship program by Mekari is a highway for achievement-oriented young talents to create their #BiggestImpact and #InnovateLeadWin in a competitive and encouraging environment, where they get to choose their own preferred teams and bring themselves and their team to the next level.

If you are:

• A University student studying in Indonesia
• At least in your 3rd semester of study, OR
• An alumnus, max. 1 year after graduation

By applying through this opening, you are applying specifically for the role of Project Manager Intern

1. User Requirement Gathering

• Conduct interviews and discussion sessions with users to understand business
  processes, pain points, and AI automation needs.
• Gather and document business requirements, use cases, FAQs, and expected AI
  behaviors.
• Assist in translating business requirements into implementation-ready documentation.

2. AI Blueprint & Conversation Design

• Create AI implementation blueprints, including conversation flows, intent structures,
  escalation paths, and automation scenarios.
• Design chatbot/AI agent workflows based on customer business processes.
• Collaborate with internal teams to refine AI logic and user experience.

3. Platform Configuration

• Configure conversational AI solutions using platforms such as Qontak.
• Set up chatbot flows, intents, automation rules, integrations, and knowledge bases.
• Support integration testing and configuration validation.

4. Testing & Quality Assurance

• Conduct functional testing, UAT support, and scenario validation before deployment.
• Identify issues, bugs, or conversation gaps and coordinate fixes with the technical
  team.
• Ensure chatbot responses and flows meet customer expectations and quality
  standards.

5. Project Go-Live Support

• Support deployment and go-live activities for AI implementation projects.
• Monitor initial chatbot performance after launch and document improvement
  recommendations.
• Assist in preparing user guides and implementation documentation.

Requirements:

• Final-year student or fresh graduate in: Information Systems, Computer Science, Industrial Engineering, Business Information Technology.
• Strong interest in AI, chatbot technology, automation, or digital transformation.
• Familiarity with API Integration is a plus.
• Basic understanding of business process analysis and workflow mapping.
• Strong communication and analytical thinking skills.
• Detail-oriented and able to work in a fast-paced implementation environment.

Still got any questions? Shoot us a DM on Instagram at @lifeatmekari

Good luck and we hope you make it to the Next Level of your journey with Mekari!

Mekari Next Level Internship Program: Pick Your Team, Pave Your Way

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