Job Description

About Mirakl

Mirakl is the leading provider of eCommerce software solutions. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.

Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.

Mirakl is trusted by Macy’s, Saks, Henry Schein, The Knot, 1800-Flowers, Best Buy, Lowe's, Ulta and 450+ industry-leading businesses worldwide. For more information: www.mirakl.com

Our Values

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.
Our 5 values guide how we collaborate:
💡 Work Hard Together: Teamwork and collaboration are the foundation of our success
🏆 Get Things Done: We prioritize action and efficiency for impactful results
🚀 Go Above & Beyond: We tackle challenges proactively and always aim for excellence
🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
🤝 Satisfy & Empower Clients: We're committed to our clients' success

The Team You'll Join

You'll join the Customer Support team, part of the Customer Success Consulting department, reporting to Audrey Baudin, Knowledge Manager The Customer Support team plays a central role at Mirakl, managing all technical and functional requests from marketplace users and the Mirakl Connect platform. The team ensures proper escalation of incidents and product enhancement requests to technical teams. You'll contribute to continuous improvements of Mirakl documentation, optimization of internal client management processes across Customer Success Consulting, and enhancement of Mirakl solutions overall.
This is a 6 -month internship starting in July 2026, based in our Bordeaux office.

Your Impact

• Drive optimization projects for internal support tools through automation implementation, dashboard creation, and monitoring the effectiveness of new tools (bots, SAP migration, Mailchimp collections)
• Lead and support internal change management initiatives including launching and tracking expertise topics within Support, implementing new shift management routines, portal account deactivation processes, and external SSO projects
• Plan and organize team events including monthly global team building activities and team dinners
• Coordinate cross-team initiatives through meeting planning, organization, and event logistics

What You'll Bring to the Role

Education & Experience

• Currently pursuing a Master's degree (Bac+5) from a university, business school, or political science institute (IEP)
• Seeking a 6 months internship starting July 2026 in Bordeaux

Skills

• Autonomous working style with strong collaborative skills in team environments
• Ability to meet deadlines and effectively execute operational and project-based missions
• Strong interest in e-commerce and Mirakl's industry
• Team player: You collaborate effectively and share best practices to elevate team performance

Languages

• Fluent in French and English (ability to communicate easily in both languages)

Nice to Have

• Knowledge of programming languages and/or experience using APIs

Compensation & Benefits

Compensation:

• Attractive apprenticeship compensation

Benefits:

• A workplace that promotes well-being and work-life balance: breakfasts, sports and yoga classes, after-work events, game nights
• A tailored onboarding journey to quickly build your skills
• Empowering and evolving responsibilities to maximize your learning experience
• A unique opportunity to discover a French unicorn in full expansion and work with international teams
• Access to CSE (Works Council) discounts including event tickets
• Gymlib pass for wellness activities
• Modern offices in Bordeaux
• Swile meal voucher card
• Transportation support (50% public transport reimbursement, bike allowance, etc.)

Our Hiring Process

We warmly encourage you to apply to this role, even if you think you're not an exact match.

1. AI-powered screening conversation (10 min) with Emma, Mirakl's AI Talent Ambassador to explore your background and motivation for the role
2. Intro call with the recruiter to get to know each other, discuss your experience, and answer your questions about Mirakl
3. Two interviews where you'll meet your future manager Audrey Baudin and colleagues. You'll discover the STAR method and structured interviews
4. Welcome to Mirakl!

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.
We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews