Job Description

Location:

Miramar, Florida

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

This position is responsible for planning, organizing, and controlling resources, procedures, and timing for an administrative or business project. Plans, initiates, and manages moderately complex projects, serving as a liaison between business and project team. Plans project stages and assesses business implications for each stage, monitoring progress to assure deadlines, standards, and cost targets are met. May lead and guide the work of project team members and be responsible for more complex (IT) projects.

This position is responsible for planning, organizing, and controlling resources, procedures, and timing for specific initiatives within the ServiceNow CMDB platform. Plans, initiates, and manages moderately complex projects, serving as a liaison between multiple teams within the infrastructure and business portfolios. Plans project stages and assesses business implications for each stage, monitoring progress to assure deadlines, standards, and cost targets are met.

The role is responsible for end-to-end ownership of the Configuration Management Database (CMDB) in ServiceNow, ensuring the accuracy, integrity, and operational reliability of configuration item data across infrastructure and business applications. This position combines hands-on administration—such as overseeing discovery processes, integrations, data quality controls, and stakeholder governance—with project-oriented responsibilities including leading CMDB enhancements, driving onboarding and lifecycle initiatives, and executing roadmap improvements that strengthen service visibility and ITSM outcomes. The individual partners closely with infrastructure, application, and service management teams to support change impact analysis, compliance activities, and continuous improvement efforts, while applying structured project management practices to prioritize work, track progress, and deliver measurable improvements to CMDB health and organizational service maturity.

Responsibilities:

Monitors progress and performance against the project plan, taking action to resolve operational problems and minimize delays.Identifies, develops, and gathers the resources to complete the assigned project, including coordinating with contractors to ensure they are integrated into the project and that the organization receives satisfactory standards of service.Develops project schedules, budgets, and forecasts, selects materials, equipment, project staff, and external contractors to optimize the project outcomes.Designs, communicates, and implements project execution plan for completing the assigned project.Identifies, develops, and gathers the resources to complete the assigned projects, including coordinating with contractors to ensure they are integrated into the project and that the organization receives satisfactory standards of service.Conducts meetings and prepares reports to communicate the status of the project within and beyond the project team, including management and leadership.Stays informed about current PMO trends and overall business to understand and advise on aspects of the project.Manages all aspects of a project, from start to finish, so that it is completed on time and within budget.Designs, communicates, and implements project execution plan for completing the assigned project.Liaises with other operational areas in the organization to secure specialized resources and contributions for the project.

Competencies:

ACCOUNTABILITY, CALL CENTER CUSTOMER SERVICE, CUSTOMER SERVICE, EFFECTIVE COMMUNICATION, IT CUSTOMER SUPPORT, MANAGING INFORMATION, ORGANIZATION SKILLS, PRODUCTIVE WORKING SESSIONS, PROJECT MANAGEMENT, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, TEAM WORK

Education and Certification Requirements:

Associates: Information Technology (Required)Project Management Professional (PMP) - Project Management Institute (PMI), Project Management Professional-PgMP (PGMP) - Project Management Institute (PMI)

Additional Job Information:

Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. May require specialized knowledge in a business line.
Required Work Experience: Minimum three (3) years of relevant experience.
Other Information: Additional Education Info: Information Technology, or related field. Relevant work experience may substitute for education requirement.Additional Credential Info: Project Management Professional (PMP) certification preferred.

Working Conditions and Physical Requirements:

• Bending and Stooping = 0%
• Climbing = 0%
• Keyboard Entry = 60%
• Kneeling = 0%
• Lifting/Carrying Patients 35 Pounds or Greater = 0%
• Lifting or Carrying 0 - 25 lbs Non-Patient = 40%
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 0%
• Lifting or Carrying > 75 lbs Non-Patient = 0%
• Pushing or Pulling 0 - 25 lbs Non-Patient = 0%
• Pushing or Pulling 26 - 75 lbs Non-Patient = 0%
• Pushing or Pulling > 75 lbs Non-Patient = 0%
• Reaching = 40%
• Repetitive Movement Foot/Leg = 0%
• Repetitive Movement Hand/Arm = 60%
• Running = 20%
• Sitting = 60%
• Squatting = 0%
• Standing = 60%
• Walking = 60%
• Audible Speech = 60%
• Hearing Acuity = 60%
• Smelling Acuity = 0%
• Taste Discrimination = 0%
• Depth Perception = 0%
• Distinguish Color = 0%
• Seeing - Far = 40%
• Seeing - Near = 40%
• Bio hazardous Waste = 0%
• Biological Hazards - Respiratory = 0%
• Biological Hazards - Skin or Ingestion = 0%
• Blood and/or Bodily Fluids = 0%
• Communicable Diseases and/or Pathogens = 0%
• Asbestos = 0%
• Cytotoxic Chemicals = 0%
• Dust = 0%
• Gas/Vapors/Fumes = 0%
• Hazardous Chemicals = 0%
• Hazardous Medication = 0%
• Latex = 0%
• Computer Monitor = 60%
• Domestic Animals = 20%
• Extreme Heat/Cold = 0%
• Fire Risk = 0%
• Hazardous Noise = 0%
• Heating Devices = 0%
• Hypoxia = 0%
• Laser/High Intensity Lights = 0%
• Magnetic Fields = 0%
• Moving Mechanical Parts = 0%
• Needles/Sharp Objects = 0%
• Potential Electric Shock = 0%
• Potential for Physical Assault = 0%
• Radiation = 0%
• Sudden Decompression During Flights = 0%
• Unprotected Heights = 0%
• Wet or Slippery Surfaces = 0%

Shift:

Primarily for office workers - not eligible for shift differential

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email TalentAcquisitionCenter@mhs.net