Job Description

Why Ryan?

• Flexible Work Environment
• Award-Winning Culture
• World-Class Benefits and Compensation
• Accelerated Career Path
• Community Outreach
• Mentorship Opportunities
• Wellness-Centric Benefits

The IT Project Manager reports directly to the Chief Information Officer (CIO) and leads the delivery and implementation of technical IT projects across infrastructure, applications, and other enterprise technology initiatives. This role is critical to Ryan’s overall project delivery success, ensuring initiatives are effectively planned, coordinated, and executed on time, within scope and budget, and aligned with business priorities.

Duties and responsibilities, as they align to Ryan’s Key Results

People

• Provide effective project leadership across technology initiatives, fostering accountability, collaboration, and a strong delivery mindset among project team members.
• Lead cross-functional project teams consisting of IT, business, vendor, and implementation partner resources to successfully achieve project objectives.
• Establish clear roles, responsibilities, expectations, and communication practices across project teams.
• Build trusted relationships with business stakeholders, technology leaders, product owners, and technical teams to facilitate effective decision-making and issue resolution.
• Promote a culture of transparency, continuous improvement, and shared accountability throughout the project lifecycle.
• Coach project team members on project management disciplines, delivery practices, risk management, and effective stakeholder engagement.
• Facilitate collaboration across global, regional, and functional teams to ensure alignment on project priorities, dependencies, and outcomes.

Client

• Plan and manage technology projects from initiation through implementation, ensuring delivery within agreed scope, schedule, budget, and quality expectations.
• Partner with business and technology stakeholders to define project objectives, requirements, success criteria, deliverables, and implementation plans.
• Develop and maintain comprehensive project plans, including milestones, resource requirements, dependencies, budgets, risks, and critical-path activities.
• Provide clear, timely project status reporting to stakeholders and leadership, including progress against milestones, key decisions, risks, issues, and recommended actions.
• Proactively identify and manage project risks, issues, constraints, and dependencies, escalating appropriately to maintain delivery momentum.
• Coordinate activities across application, infrastructure, security, data, architecture, integration, and business teams as required by the initiative.
• Manage third-party vendors and implementation partners, including deliverables, timelines, dependencies, and performance against project commitments.
• Lead project governance meetings, working sessions, steering committee discussions, and executive-level project updates as appropriate.
• Coordinate testing, deployment, change management, training, and business-readiness activities to support successful implementation and adoption.
• Ensure effective transition of completed solutions to operational and support teams.

Value

• Apply consistent project management methodologies, governance standards, tools, and controls to improve delivery predictability and project outcomes.
• Establish and track project KPIs, milestones, financial performance, resource utilization, risks, and value-realization measures.
• Manage project budgets and forecasts, identifying variances and taking appropriate corrective action to maintain financial discipline.
• Ensure technology investments remain aligned with approved business cases, strategic objectives, and expected business outcomes.
• Identify opportunities to improve project delivery through standardization, automation, agile practices, and continuous process improvement.
• Maintain accurate project documentation, including project plans, RAID logs, decision logs, status reports, financial tracking, and governance materials.
• Ensure projects comply with applicable technology, security, architecture, data privacy, audit, and regulatory requirements.
• Support portfolio planning and prioritization by providing accurate information regarding project capacity, dependencies, timelines, costs, and delivery risks.
• Conduct project retrospectives and incorporate lessons learned into future delivery practices.

Education and Experience

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Project Management, or a related field.
• 5–8+ years of experience managing technology projects in complex enterprise environments.
• Demonstrated experience leading cross-functional IT projects involving enterprise applications, infrastructure, integrations, data, or digital transformation initiatives.
• Strong knowledge of project management methodologies and delivery frameworks, including Agile, Waterfall, and hybrid approaches.
• Experience developing and managing project plans, budgets, forecasts, resource plans, RAID logs, dependencies, and executive-level status reporting.
• Demonstrated ability to manage multiple priorities and projects while maintaining strong attention to scope, schedule, budget, quality, and business outcomes.
• Experience working with geographically dispersed teams, external vendors, and implementation partners.
• Strong stakeholder management, facilitation, communication, negotiation, problem-solving, and organizational skills.
• Ability to communicate complex technology concepts, project risks, and delivery considerations effectively to both technical and non-technical audiences.
• Experience with enterprise project and portfolio management tools and collaboration platforms.
• PMP, PMI-ACP, Certified ScrumMaster (CSM), or similar project management certification preferred.
• Experience within a global professional services or similarly complex organization preferred.

Equal Opportunity Employer: disability/veteran