Job Description

NikoHealth is a rapidly growing SaaS company transforming how Durable Medical Equipment (DME) and Home Medical Equipment (HME) providers operate. Our innovative, all-in-one platform streamlines business operations, empowering providers to work smarter and more efficiently.

About The Role

• We're seeking an Implementation Project Manager to lead new customers through a smooth, on-time onboarding onto our platform. In this role, you'll own the implementation lifecycle from kickoff through go-live and handoff, managing timelines, configuration, data migration, and training so that customers realize value quickly. You'll work closely with cross-functional teams to deliver a seamless launch experience.

What You'll Do

• Own and manage a portfolio of customer implementations, driving on-time, on-scope go-lives and a high-quality onboarding experience.
• Build strong relationships with key decision-makers and project stakeholders within the DME/HME industry.
• Develop and maintain detailed project plans, timelines, and milestones, proactively managing scope, risks, and dependencies.
• Lead kickoff calls, coordinate platform configuration, data migration, and integrations, and drive projects through go-live and post-launch handoff.
• Collaborate with Customer Success, Sales, Support, and Product teams to resolve blockers and continuously improve the implementation process.
• Analyze project and adoption data to track progress, surface risks early, and report status to customers and internal leadership.
• Serve as a trusted advisor, delivering training, best practices, and guidance that set customers up for long-term success.
• Stay up to date on industry trends in SaaS and DME/HME to anticipate implementation challenges and opportunities.

What You'll Bring

• 3+ years of experience in implementation, onboarding, or project management within a SaaS company.
• Proven ability to manage multiple concurrent implementations, with a track record of delivering projects on time and within scope.
• Strong communication and stakeholder-management skills, with the ability to align and influence stakeholders at all levels.
• Data-driven, organized mindset, comfortable using project management and CRM tools (e.g., Salesforce, HubSpot, Asana, Smartsheet) to track and report on progress.
• Ability to multitask and thrive in a fast-paced, evolving environment.
• Collaborative mindset, working cross-functionally to drive successful customer launches.