Job Description

Aristocrat aims to bring joy to life through play, with employees as the key to our achievements. As a prominent player in entertainment and content creation, we prioritize partnership, trust, and constant development. We seek a Project Manager specializing in CX Systems implementation who provides outstanding customer experiences and handling challenging system projects throughout their lifecycle.

What You'll Do

As an Implementation Project Manager for CXS at Aristocrat, you will have a key role in driving the successful delivery of customer-facing system projects. You will lead projects from start to finish, making sure that all deliverables are completed accurately and within the established scope, timeline, and budget. Your main duties will include:

• Leading system implementation projects with a focus on delivering outstanding value to customers.

• Coordinating the installation of hardware and software products across various customer locations, including marketing, operations, accounting, and table game systems.

• Translating customer and application requirements into actionable technical and operational results.

• Developing and maintaining detailed project timelines, achievements, and schedules to ensure clear communication with all partners.

• Conducting regular project meetings, tracking progress, and proactively resolving challenges.

• Identifying lessons learned to consistently improve project management methodologies and outcomes.

• In addition, you will be the primary point of contact for customers, handling their expectations and ensuring their happiness. You will champion positive relationships with internal teams and vendors, preparing and communicating status reports, and providing on-site and remote support during project go-lives.

What We're Looking For

• A bachelor’s degree in business, information systems, or a related field, or equivalent practical experience.

• 4-5+ years of experience in project management, systems implementation, or related technical delivery.

• Familiarity with project management tools, methodologies, and guidelines (e.g., Agile, PMP, CAPM, Lean Six Sigma).

• Strong communication, problem-solving, and decision-making skills, particularly when under pressure.

• Experience in gaming, hospitality, or technology industries is preferred but not required.

• Ability and willingness to travel up to 75%, as needed for customer implementations.

• Eligibility to acquire and maintain required gaming licenses across jurisdictions.

Aristocrat strives to maintain an uplifting workplace where you can succeed and expand your professional skills. Join us and engage with a team that embraces teamwork, transparency, and continuous progress!

Aristocrat Interactive   

Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming(RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together.  The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

Up to 75%

Pay Range

$64,400 - $119,600 per year

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/

Additional Information

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.