Job Description

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Project Manager II – Marketing position exists to be responsible for planning, coordinating, and executing multi-channel Sustainer marketing and fundraising campaigns from concept through deployment. This role serves as a central liaison between Print Buyers, Marketing, Email Operations, Data Services, and Postal Support teams, ensuring projects are delivered on time, accurately, and in alignment with organizational goals.

The ideal candidate possesses a strong understanding of donor marketing and fundraising strategies, campaign development workflows, audience segmentation, and project management best practices. This individual is highly organized, detail-oriented, emotionally intelligent, and able to proactively identify opportunities for process improvement, efficiency gains, and automation. Beyond managing project timelines and deliverables, the position serves as a strategic partner who critically evaluates requests, anticipates risks, asks thoughtful questions, and helps optimize campaign execution across multiple stakeholders.

Essential Duties and Responsibilities

Project Planning & Campaign Execution:

• Manages end-to-end project lifecycles for fundraising campaigns.
• Develops, maintains, and communicates project schedules, timelines, milestones, and dependencies.
• Coordinates campaign execution across multiple teams to ensure successful delivery of email, direct mail, digital, marketing, and fundraising initiatives.
• Facilitates project kickoff meetings, status updates, stakeholder reviews, and post-campaign assessments.
• Monitors project progress and proactively address risks, bottlenecks, and resource constraints.
• Ensures all projects align with established business objectives, brand standards, and operational requirements.

Cross-Functional Team Coordination:

• Maintains an awareness of the Marketing Department’s acquisition efforts and lead generation initiatives as it relates to fundraising campaign development and content creation.
• Coordinates with the Email Team to ensure email assets are developed, tested, approved, and scheduled according to campaign timelines.
• Collaborates with the Data Services Team to submit audience and donor list requests, validate requirements, and ensure accurate data delivery.
• Serves as the primary point of contact among stakeholders, ensuring clear communication and accountability throughout project/campaign execution.

Process Management & Optimization:

• Evaluates existing workflows and identify opportunities to improve efficiency, scalability, and campaign effectiveness.
• Recommends and implements process improvements that reduce manual effort and streamline handoffs between teams.
• Identifies opportunities for automation using available tools and technologies.
• Creates, maintains, and improves project documentation, standard operating procedures, and workflow processes.
• Applies critical thinking to project requests and challenge assumptions when necessary to improve outcomes.

Quality Assurance & Compliance:

• Ensures campaign deliverables meet quality and branding standards before deployment.
• Reviews project components for accuracy, completeness, and adherence to established processes.
• Verifies segmentation requirements, project details, schedules, and stakeholder approvals.
• Manages change requests and ensure revisions are accurately communicated and implemented.

Reporting & Analysis:

• Tracks project performance against timelines, deliverables, and objectives.
• Produces project status reports and/or dashboards for CRM department and stakeholders.
• Analyzes campaign workflows and project outcomes to identify trends and opportunities for continuous improvement.
• Supports post-campaign reviews and lessons-learned discussions.

Success Factors:

• Delivers projects on time and with exceptional accuracy.
• Maintains strong relationships across Marketing, Email, Postal, and Data Services teams.
• Thinks strategically while managing tactical execution.
• Proactively identifies and resolves issues before they impact campaign performance.
• Continuously seeks opportunities for improvement, efficiency, and automation.
• Balances attention to detail with the ability to keep projects moving forward.
• Demonstrates professionalism, accountability, sound judgment, and a collaborative mindset.

Other Duties/Responsibilities:

• Is available to assist in process design, mapping, and engineering of any CRM processes
• Performs all other duties as assigned

Managerial Breadth/Scope of Job:

• General marketing management and planning, including process management
• Facilitates activities for teams of varying skills and functions from all areas of the ministry

Working Environment/Physical Requirements:

• Fast-paced office environment with frequently changing priorities

JOB QUALIFICATIONS/REQUIREMENTS

Character/Spiritual:

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values

Personal Characteristics:

• Lives with integrity derived from Biblical values and demonstrates standards of conduct that meet or exceed company and/or legal requirements
• Positive Attitude
• Ability to handle stress associated with changing priorities and multiple tasks
• Team-oriented
• Service oriented and responsive
• Results oriented, self-motivated, and committed
• Able to receive feedback well
• Detail oriented and systematic

Knowledge/Experience:

• Bachelor's degree in Marketing, Business Administration, Communications, Project Management, or related field; or equivalent combination of education and experience.
• 5-7 years of project management experience supporting marketing, fundraising, development, or customer engagement initiatives.
• Experience managing cross-functional projects involving multiple stakeholders and departments.
• Experience working with marketing automation and CRM platforms.
• Demonstrated success improving workflows and operational processes.

Preferred Qualifications

• Project Management Professional (PMP), Certified Associate in Project Management (CAPM), or similar certification.
• Experience in nonprofit, fundraising, donor development, ministry, or mission-driven organizations.
• Thorough understanding of donor segmentation, fundraising campaigns, direct response marketing, and/or retention strategies.
• Advanced proficiency in Salesforce, Salesforce Marketing Cloud, Smartsheet, and Aprimo.

Proficiency with:

• Smartsheet – Project planning, workflow management, and collaboration.
• Aprimo – Marketing operations, workflow management, and campaign coordination.
• Salesforce – CRM reporting, campaign tracking, and constituent management.
• Salesforce Marketing Cloud – Email marketing workflows, audience management, and campaign execution coordination.
• Microsoft Excel – Data analysis, reporting, tracking, and project metrics.
• Microsoft Word – Documentation, requirements gathering, and process documentation.

Skills, Abilities, and Special Talents/Gifts:

• Strong understanding of project management methodologies, tools, and best practices.
• Ability to manage multiple projects simultaneously while maintaining exceptional attention to detail.
• Skilled at prioritizing competing deadlines and adjusting plans as business needs evolve.
• Strong organizational and documentation skills.
• Working knowledge of donor marketing and fundraising principles, including campaign planning, donor cultivation, audience segmentation, acquisition strategies, and retention efforts.
• Understanding of campaign development processes from concept through execution and analysis.
• Familiarity with email marketing best practices and donor journey planning.
• Exceptional verbal and written communication skills.
• Strong relationship-building and stakeholder management abilities.
• High emotional intelligence (EQ) with the ability to navigate diverse personalities and priorities.
• Ability to influence without direct authority and foster collaboration across departments.
• Skilled facilitator who can drive meetings, gather requirements, and achieve consensus.
• Demonstrates initiative and ownership beyond executing assigned tasks.
• Able to evaluate business requests and proactively identify potential risks, gaps, and opportunities.
• Strong analytical and problem-solving abilities.
• Continuously seeks ways to improve processes, increase efficiency, and automate repetitive tasks.
• Exercises sound judgment and discernment when making recommendations.

Pay Range: $75,456 to $90,202

Application Materials Required: Cover Letter, Resume/CV

*Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 20 hours or more per week are eligible for:

• Norton LifeLock ID Theft Coverage
• Legal Shield/ID Shield Coverage
• AFLAC
• 403B Retirement Plan
• Vacation Time & Vacation Payout
• Sick Time
• Holidays
• Service Awards
• Community Service Days
• Bookstore Discount
• Fitness Center

Employees scheduled for 30 hours or more per week are eligible for all the above and:

• Medical Plan
• Dental Plan
• Vision Plan
• Life Insurance
• Disability Insurance
• Flexible Spending Accounts
• EAP (Employee Assistance Program)
• Tuition Reimbursement
• Warehouse Membership Reimbursement

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

*Temporary employees are not eligible for benefits, except for:

• Sick Time
• Bookstore Discount
• Fitness Center

Tentative Search Timeline:

• Priority will be given to applications submitted by November 9, 2026. However, this posting will remain open until filled.
• The potential employee start date is December 7, 2026

Posting date: October 9, 2026

Un-posting date: ongoing until filled

Posting contact email: job@fotf.org

Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.