Job Description

Mount Sinai is one of the largest non-profit health systems in the U.S. with a strong reputation for quality of care and research/education. Our health system has ~40,000 employees working together to provide billions of dollars in high-quality care for millions of patients each year.

We are accelerating a transition to a business model focused on population health management – our goal is to keep entire communities healthy and out of the hospital. Mount Sinai Health Partners (MSHP) is the team driving this transformation within Mount Sinai. The team includes 400+ employees with clinical, contracting, finance, IT, analytics, operations, product development, and community-based expertise.

MSHP is a fast-growing business unit within Mount Sinai and is looking for team members who:

• Are comfortable “playing up” and “playing down” as needed to accomplish business objectives
• Work independently and productively amidst ambiguity
• Thrive in fast-paced work environments
• Seek to improve the status quo
• Establish and accomplish program goals
• Skillfully adapt and improvise solutions in a dynamic system environment
• Are committed to promoting equitable healthcare access for people and communities, regardless of race, ethnicity, religion, sex, gender/gender identity, and sexual orientation.

Within MSHP, the Behavioral Health team is responsible for design, development, implementation, and ongoing evaluation of strategic programming that promotes efficacious and effective integration of behavioral health services across the health system. Through these efforts, MSHP’s Behavioral Health Team aims to deliver sustainable and scalable, culturally competent solutions that improve clinical outcomes, improve patient and provider experience, and lower the cost of care.

Mount Sinai Health Partners is seeking a dynamic and dedicated Manager to join the Behavioral Health team. The main goal of the Manager, Behavioral Health Integration is implementation and management of targeted behavioral health integration programs across the system. The Manager reports to the Director of Behavioral Health Population Management. They will also work closely with clinical staff at all levels of the health system, pilot primary care sites, colleagues within MSHP including pharmacy, quality, communications, care management, finance, CDQI, and analytics, and partner community-based provider organizations.

Responsibilities

Behavioral Health Referral Access Program
Oversee strategy and day to day operations of the Behavioral Health Referral Access Program in each of the following domains
MSHS Stakeholder Relationships
• Build accountable and collaborative relationships with key stakeholders within MSHP, MSHS primary and special care sites, and the MSHS department of psychiatry
• Meet regularly with primary and specialty care leaders to provide key updates and education on program goals, performance, and outcomes
• Scale Referral Access Program to additional MSHS primary and specialty care sites.
Trusted Behavioral Health Network
• Build and sustain lasting partnerships with external provider partners through the Trusted Behavioral Health Networks
• Maintain and regularly update program information, including but not limited to program database, partner services brochures, and referral mechanisms
• Regularly review Trusted Behavioral Health network partners’ performance to ensure consistent access to high quality services
• Maintain regular meetings with network partners to review performance and make improvements as necessary.
Social Work and Care Coordination Staff Support
• Regularly review performance of outreach social work and care coordination staff through aggregate data as well as documentation/chart review
• Meet regularly with outreach social workers and care coordinators to provide key updates and education on program goals, performance, and outcomes
• Provide support with resolving individual patient-level issues, as needed.
Data Review and Reporting
• Update program documentation mechanisms, as needed, to ensure clear and efficient documentation of referrals in electronic health record
• Collaborate with MSHP analytics to ensure program data is reported in a timely, thorough, and accurate manner
• Prepare program reports, as needed for MSHP and MSHS leadership
• Ensure prompt communication on any issues to ensure speedy resolution.
Program Strategy and Innovation
• Develop innovative solutions to improve program reach, visibility, and effectiveness, including but not limited to searchable web-based database, and novel referral mechanisms
• Provide strategic support on new directions for program success and reach.

Outreach for HQIP behavioral health measures
• Provide support and oversight for social work outreach to patients discharged from MSHS emergency departments for visits related to mental health or substance use.

Other Duties in population health and value-based care, as assigned

Education and Experience
? Bachelor-s degree required (Masters preferred)
? Minimum of 5 years? experience of prior healthcare industry experience required, preferably in the areas of administration, project management, change management, health care delivery re-design or integration, health policy reform
? 3-5 years of project management experience (preferred)
? Experience managing relationships with large systems (such as healthcare organizations, state/city departments of health etc.)
? Demonstrated interest in improving healthcare outcomes, behavioral health, social determinants of health, and health equity
? Experience working within fast-paced, multi-stakeholder environments, preferred.

General Skills and Competencies
? Superior project management skills and persistent focus on key business objectives
? Very strong fluency in Microsoft Office
? Ability to rapidly create and refine PowerPoints presentations and 1-page summaries
? Results oriented with a superior work ethic and persistence
? High EQ and ability to establish strong relationships with diverse internal and external stakeholders
? Conflict resolution and management skills
? Independent worker who is organized, reliable, detail-oriented, and consistently meets timelines and objectives
? Strategic thinker who can understand a project in detail as well as how it fits into the overall strategy
? Problem solver who responds with suggested solutions, sound judgment and decision-making abilities
? Ability to proactively and creatively address any challenges that may arise during project execution
? Effective communicator with excellent written and verbal communication skills who can convey complex ideas straightforwardly, interact effectively with different audiences and levels of seniority in a professional manner
? Ability to evaluate and demonstrate project effectiveness.

Non-Bargaining Unit, E01 - Partner MSO Services - MSH, Mount Sinai Hospital

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.