Job Description

Position Summary The Project Manager I at Arraya Solutions is responsible for managing defined technology projects and workstreams across key operational service towers, including systems, network, storage, virtualization, backup/recovery, productivity, collaboration, identity management, and cyber security. Working within the established Project Management Office (PMO) framework, this role owns day-to-day planning and delivery for assigned projects of limited to moderate complexity, engaging internal engineers, external customers, vendors, and business stakeholders. Guidance and escalation support are available from more experienced Project Managers and PMO leadership. Practical use of approved AI-enabled productivity tools is expected to improve planning, communication, documentation, and delivery efficiency. Supervisory Responsibilities - None Responsibilities Develop and maintain actionable project plans using Microsoft Planner and other appropriate tools, including scope, timelines, milestones, tasks, dependencies, resource assignments, and durations. Manage assigned projects or workstreams from initiation through closure, coordinating deliverables against approved scope, schedule, budget, and acceptance requirements. Lead project kickoff, discovery, status, and working meetings; document key decisions, action items, owners, due dates, and follow-up commitments. Provide clear, timely status updates to customers and internal stakeholders; identify variances and promptly escalate material risks, issues, scope changes, and decisions requiring approval. Maintain accurate project planning and financial information in NetSuite, including project setup, budgets, forecasts, sales orders, milestones, resource and effort planning, time submissions, and billing readiness; route invoice reviews and approvals through authorized personnel. Confidential - Arraya Solutions, Inc. Coordinate resource schedules and IT, business, and vendor dependencies, including equipment, licenses, access, technical prerequisites, and stakeholder availability. Maintain risk, issue, assumption, dependency, and change records; recommend corrective actions and follow established PMO governance and change-control procedures. Coordinate deliverable validation, stakeholder acceptance, operational handoffs, and closeout documentation to support successful customer outcomes. Use AI-enabled productivity tools in normal project delivery for meeting preparation and follow-up, status reporting, documentation, and risk analysis, while verifying outputs and following security, confidentiality, and data-governance requirements. Apply established PMO templates and standards, seek coaching when appropriate, and contribute suggestions for continuous improvement. Expectations Value and Outcomes: Own successful delivery of clearly defined project commitments while maintaining focus on customer value, scope, schedule, cost, and quality. Stakeholder Engagement: Communicate proactively and professionally with customers and internal teams, clarify responsibilities, and escalate significant concerns before they affect delivery. Team Leadership and Collaboration: Coordinate technical and cross-functional contributors, maintain follow-through on commitments, and involve senior resources when obstacles exceed assigned authority. Ways of Working: Apply established predictive, agile, or hybrid PMO practices appropriate to the assigned engagement; seek guidance before materially changing delivery approaches. Planning and Delivery: Keep plans, milestones, owners, dependencies, resources, and acceptance criteria current, and drive assigned projects through documented closure. Measurement, Risk, and Change: Monitor delivery performance, surface variances early, maintain risk and issue visibility, and execute approved change-control processes. Business Acumen and Governance: Understand relevant statements of work, contractual milestones, project financials, and approval boundaries; maintain complete and accurate project records. Confidential - Arraya Solutions, Inc. - Responsible AI and Continuous Improvement: Use approved AI tools to improve delivery productivity, validate outputs, protect customer and company information, and develop project management capability. Preferred Qualifications and Experience 2–4 years of experience managing IT projects or technology workstreams, or equivalent project coordination experience with demonstrated delivery ownership. Working knowledge of enterprise technology environments, such as computing, storage, networking, security, cloud infrastructure, Microsoft 365, and SaaS applications. Experience building and maintaining project plans using Microsoft Planner, Microsoft Project, or comparable project management tools. Experience maintaining project budgets, forecasts, time, and milestones in NetSuite or a comparable professional services or project financial management system, a plus. Familiarity with predictive, agile, or hybrid project delivery methods and with issue, risk, and change tracking. Ability to use AI-enabled productivity tools responsibly, including output validation, confidentiality, and data security. Strong written and verbal communication, organization, follow-through, and customer-service skills. Self-motivated team player able to learn quickly and operate effectively in a fast-paced, highly technical environment. Proficiency with Microsoft Word, Excel, PowerPoint, and working knowledge of SharePoint, a plus. Education Bachelor’s degree in IT, business, project management, or a related discipline, or equivalent experience, a plus. CAPM certification or PMP certification in progress preferred; PMP or CSM certification also a plus. Position Type and Expected Hours of Work Full-Time Remote 40 hours per week Monday through Friday, with limited weekend engagements. Confidential - Arraya Solutions, Inc. Working Conditions and Physical Requirements Prolonged periods of being in a stationary position while working on a computer. Must be able to move and/or lift up to 40 pounds at times. Must be comfortable operating a computer and/or other office productivity machinery.