Job Description

Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.

The underlying objective of this role is to provide national support to all business lines and areas of the business, including Sleep, Oxygen and Diabetes. The role will particularly focus on successful implementation and timely delivery of various projects and initiatives. This includes assisting with project management tasks, conducting research and analysis, preparing essential documentation and reports for stakeholders.

How will you CONTRIBUTE and GROW?

Lead, manage, and report on key projects and operational functions within the Home Healthcare division

Assist with project implementation and monitor progress/milestones to ensure timely delivery.

Prepare documentation, reports and presentations

Contribute to internal reporting for CX/Operations, including preparing Project Summary and detailing

Identify and drive continuous improvement and efficiency initiatives

Develop and formalise standard operating procedures (SOPs) for critical operational tasks in Aodocs

Champion the adoption and integration of Artificial Intelligence (AI) tools (e.g., Gemini, Notebook) and, identify workflow opportunities to increase usage toward defined targets

Manage technology-focused projects, such as data integration, PowerBI, monday.com, Radaro

Act as a key liaison to resolve staff issues related to operational systems

Actively engage in and promote a productive and positive team environment.

Analyse relevant data for anomalies, trends and opportunities of improvement and proactively take steps of process improvement.

Produce and provide various monthly KPI and Business review reports.

Define mid and long-term strategy to improve internal and external customer experience and competitiveness through digitalisation and better customer experiences.

Other duties as delegated by the direct manager.

1. Decision Making Authority

Decisions

• Prioritisation of daily project tasks and administrative duties to meet project milestones.

Recommendations

• Identifying opportunities, new policy and procedures.

Are you a MATCH?

• Ability to fulfil all of the listed duties and accountabilities.
• Tertiary qualifications, 3 to 5 years related experience and/or training; or equivalent combination of education and experience.
• Strong interpersonal and communication skills.
• Excellent organisation skills and ability to work autonomously.
• Ability to effectively present information to staff, management, and customers.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• High level competency in use of spreadsheets for reporting and analysis.
• Strong attention to detail and administrative skills and proficiency in Google Suite applications.

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.