Job Description

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

Our client is seeking an experienced Operations Manager to help scale and optimize the business across client delivery, operations, systems, and business development. This is a high-impact leadership role for someone who thrives in fast-paced agency environments and can operate across multiple areas of the business while driving structure, efficiency, and growth.

Key Responsibilities:

Operations & Systems

• Evaluate and improve internal systems, workflows, and operational processes
• Identify opportunities for automation and AI-driven efficiencies across the business
• Help streamline communication, project management, reporting, and delivery operations
• Support implementation of scalable SOPs and operational best practices

Client Delivery & Agency Operations

• Oversee and support day-to-day agency operations across multiple departments
• Collaborate with client service and fulfillment teams to improve efficiency and customer experience
• Ensure projects and deliverables remain organized, on schedule, and aligned with company standards

Business Development & Growth

• Assist in developing and optimizing business development systems and outreach processes
• Support sales model development, pipeline management, and growth initiatives
• Help identify new opportunities for operational scale and revenue growth
• Collaborate with leadership on strategic planning and execution

Requirements

What We’re Looking For:

• 3+ years as an operations professional within a marketing, digital, creative, or service-based agency
• Strong operational leadership with exposure across client delivery, marketing, and business development
• Experience improving systems, workflows, and team processes in growing businesses
• Understanding of AI tools, automation platforms, and operational efficiencies is highly preferred
• Comfortable working closely with founders and leadership teams in a hands-on environment
• Strong organizational, analytical, and communication skills
• Ability to balance strategy with execution

Benefits

• Competitive salary
• Work From Home
• Flexible Hours
• Global Exposure