Requirements

• 
  Plan and manage end-to-end delivery of digital solution projects (CRM, AI, automation, analytics,
  integrations).
• 
  Define and control project scope, timeline, budget, risks, and quality.
• 
  Develop and maintain all project documentation: project plans, status reports, risk logs, and change
  requests.
• 
  Coordinate cross-functional teams, including technical teams, developers, AI/data
  engineers, and external customer stakeholders.
• 
  Facilitate project meetings, sprint reviews, technical discussions, and milestone checkpoints.
• 
  Track and report project status to senior management and customer stakeholders.

• 
  Conduct workshops, interviews, and requirement-gathering sessions with customers and
  internal business stakeholders.
• 
  Analyze existing processes, identify gaps, and propose digital solution improvements using CRM,
  AI, and automation.
• 
  Prepare Software Requirements Specifications (SRS) and Software Design Documents (SDD).
• 
  Create wireframes, mock-ups, and user flows to support solution design and user experience
  alignment.
• 
  Translate customer business needs into clear technical requirements for development teams.
• 
  Act as a key liaison between customers and internal technical teams.

• 
  Collaborate with developers, data engineers, and vendors to ensure the solution aligns with required
  functionality.
• 
  Plan and manage User Acceptance Testing (UAT) with customer testers and internal QA teams.
• 
  Oversee go-live activities, deployment, integration testing, and post-launch hyper-care.
• 
  Ensure smooth handover to operations and support teams.

• 
  Identify opportunities to optimize workflows using CRM, AI, automation, and digital tools.
• 
  Recommend enhancements or system improvements based on feedback from customers and
  internal teams.
• 
  Promote best practices in digital adoption, process transformation, and change management.

• 
  Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related
  field.

• 
  Minimum 5 years of experience in Project Management or Business Analysis for IT solution
  delivery.
• 
  Experience in CRM, digital transformation, AI/ML, or automation projects is highly preferred.
• 
  Proven ability to work directly with customers and lead cross-functional teams.

• 
  Certified Scrum Master (CSM) or Professional Scrum Master (PSM) preferred.
• 
  Additional certifications in AI/ML, data analytics, or cloud technologies are an advantage.

• 
  Proficiency with project tools such as Jira.
• 
  Experience with SRS/SDD documentation tools (e.g., diagrams.net).
• 
  Understanding of relational databases and data modeling (e.g., MySQL Workbench).
• 
  Exposure to AI/ML concepts, automation tools, and data pipelines (an advantage).
• 
  Familiarity with HTML and UI/UX wireframing tools.
• 
  Strong analytical, communication, and problem-solving abilities.