MVC Resources

Project Manager – Digital solutions

MVC Resources  •  Malaysia (Onsite)  •  5 months ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description


Project Manager – Digital Solutions is responsible for leading the end-to-end delivery of digital
solution projects—including CRM implementations, AI-driven systems, automation initiatives, and system
integrations—by working closely with external customers and internal technical teams.
This role serves as both Project Manager and Business Analyst, ensuring strong alignment between
customer needs, business objectives, and technical delivery.
The Project Manager collaborates with customers, internal stakeholders, developers, solution
architects, data/AI teams, and vendors to translate business requirements into technical
specifications and drive successful execution. The role ensures that all digital solutions are delivered on
time, within scope, and with measurable business value.


Requirements


Project Management

  • Plan and manage end-to-end delivery of digital solution projects (CRM, AI, automation, analytics,
    integrations).

  • Define and control project scope, timeline, budget, risks, and quality.

  • Develop and maintain all project documentation: project plans, status reports, risk logs, and change
    requests.

  • Coordinate cross-functional teams, including technical teams, developers, AI/data
    engineers, and external customer stakeholders.

  • Facilitate project meetings, sprint reviews, technical discussions, and milestone checkpoints.

  • Track and report project status to senior management and customer stakeholders.

Business Analysis

  • Conduct workshops, interviews, and requirement-gathering sessions with customers and
    internal business stakeholders.

  • Analyze existing processes, identify gaps, and propose digital solution improvements using CRM,
    AI, and automation.

  • Prepare Software Requirements Specifications (SRS) and Software Design Documents (SDD).

  • Create wireframes, mock-ups, and user flows to support solution design and user experience
    alignment.

  • Translate customer business needs into clear technical requirements for development teams.

  • Act as a key liaison between customers and internal technical teams.

Implementation & UAT

  • Collaborate with developers, data engineers, and vendors to ensure the solution aligns with required
    functionality.

  • Plan and manage User Acceptance Testing (UAT) with customer testers and internal QA teams.

  • Oversee go-live activities, deployment, integration testing, and post-launch hypercare.

  • Ensure smooth handover to operations and support teams.

Continuous Improvement

  • Identify opportunities to optimize workflows using CRM, AI, automation, and digital tools.

  • Recommend enhancements or system improvements based on feedback from customers and
    internal teams.

  • Promote best practices in digital adoption, process transformation, and change management.

  1. Achievement Orientation (ACH) – Level 4

  2. Customer Focus (CFO) – Level 4

  3. Teamwork & Cooperation (TW) – Level 4

  4. Planning & Implementing (PLI) – Level 4

  5. Problem Solving (PS) – Level 4

  6. Developing Others (DEV) – Level 4

  7. Information Seeking (INF) – Level 4

  8. Strategic Orientation (SO) – Level 4
MVC Resources

About MVC Resources

About Us:

MVC Resources is a fast growing Regional HR Service provider specializing in enabling talent and skills gap for executives and organisation. Since inception, MVC is instrumental in helping organisation to further grow their business from local, regional and global. Throughout the years, we have partnered with various organizations from start-ups, SMEs and MNCs in enabling talents, technologies and skills to grow. Our customers range across different industries and disciplines.

Industry
Unknown
Company Size
11-50 employees
Headquarters
Kuala Lumpur, MY
Year Founded
2020
Website
mvc-resources.com
Social Media