Tesla

Project Manager, Delivery Operations

Tesla  •  Onsite  •  4 hours ago
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Job Description

What to Expect

Tesla is seeking a highly motivated Project Manager to join our Latin America Sales and Delivery Operations Team.  This individual will collaborate with business partners and local teams to maximize customer happiness, streamline operations, and build improved systems. This role will support program improvements and standardization across the Latam. They will work with field team members and other stakeholders to create visibility and accountability support operational needs such as creation of standard operating procedures, staff training, systems enhancements, reporting, and data analysis.

What You’ll Do

  • Evaluate and streamline existing Delivery Day processes to maximize customer happiness and enhance operational efficiency
  • Improve existing processes and create new processes to drive improved customer experience through Delivery Day programs
  • Develop recommendations based on site visits and data analysis to support improvements in systems and tools used for pre-delivery operations
  • Structure pilots, track and measure results, iterate then launch solutions to drive toward customer happiness and operational efficiency
  • Conduct data analysis to identify areas for improvement and provide weekly feedback to stakeholders and local teams
  • Perform field visits and interviews with delivery teams to identify, establish, or implement best practices/processes and effectively communicate in diverse forums
  • Present data and programs to executive leadership and business partners

What You’ll Bring

  • Impeccable organizational skills and acute attention to detail
  • Excellent verbal and written communication skills, capable of delivering professional presentations to senior-level managers and communicating with location teams directly
  • Ability to quickly identify and solve the root cause of identified problems
  • Ability to build and maintain positive working relationships and influence internal business functions and external vendors
  • Ability to manage cross-functional projects in a global customer facing organization
  • Comfortable working in a complex, fluid, fast-paced, and demanding work environment
  • Fluent in both spanish and english language
Tesla

About Tesla

Tesla is accelerating the world’s transition to sustainable abundance. To achieve our mission, we're building a world powered by solar, enabled by battery storage and transported by electric vehicles.

We’re committed to hiring and developing top talent from around the world for any given discipline. Headquartered in Texas, we operate six huge, vertically integrated factories across three continents. With over 100,000 employees, our teams take a first-principles approach to designing, building, selling and servicing our products in-house.

Our world-class teams operate with a non-conventional philosophy of inter-disciplinary collaboration. Each member of the team is expected to challenge and to be challenged, to create, and to innovate. We’re tackling the world’s most difficult and important problems—and we wouldn’t succeed without our shared passion for making the world a better place.

Industry
Automotive & Mobility
Company Size
10,000+ employees
Headquarters
Austin, Texas
Year Founded
2003
Website
tesla.com
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