Job Description

Location: Rotterdam, Netherlands

As Project Manager for DBFM Claims Handling, you are responsible for managing and settling claims and incidents within complex DBFM (Design, Build, Finance, Maintain) infrastructure contracts. You operate in a high-risk environment involving technical, political, and safety-critical aspects.

Key Responsibilities

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  Manage and settle claims and incidents in line with DBFM contract agreements
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  Ensure proper execution of damage repairs and financial settlements
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  Assess incoming claims and monitor progress within the Damage Tracking System (SVS)
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  Identify risks and bottlenecks and act proactively
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  Coordinate with internal teams, contractors, and stakeholders
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  Advise contract managers and project stakeholders on claim decisions
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  Maintain strong relationships while safeguarding contractual responsibilities
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  Contribute to knowledge sharing and continuous improvement

Requirements (Must-Have)

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  Completed HBO (higher professional education) degree in engineering, contract management, procurement, or similar
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  Proven experience with contract management in large DBFM projects (€65M+)
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  Valid VOL-VCA certification (Safety for Operational Supervisors)
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  Experience with contract management processes within central government

Preferred Experience

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  Experience handling claims and incidents within DBFM contracts (public sector)
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  Knowledge of operational-phase DBFM environments
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  Familiarity with Damage Tracking Systems (SVS)

Key Competencies

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  Strong analytical and conceptual thinking
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  Structured, accurate, and results-driven approach
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  Proactive, flexible, and able to prioritize effectively
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  Excellent communication and stakeholder management skills
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  Ability to build relationships and create support for decisions