Job Description

Staples is business to business. You’re what binds us together.

Our marketing team is charged with an important task – sharing our Staples story. We use customer data and analytics to help us understand and improve our customers’ experiences, drive customer retention, and encourage brand loyalty. Our team is diverse, with skillsets and responsibilities ranging from graphic design, content creation and performance marketing to internal communications and loyalty & rewards programs. We work together to provide expertise and guidance, so that the Staples brand is well represented in all areas.

We are seeking a highly organized Project Manager to support Omni Customer Marketing initiatives across the customer journey. This role drives execution of targeted, multi-channel campaigns (email, SMS, push) focused on onboarding, post-purchase, and retention.

What you’ll be doing:

• Partner with Manager, Omni Customer Marketing to develop and execute coordinated marketing campaigns targeting users across the customer journey to drive growth and retention

• Own the flawless execution of strategic targeted marketing initiatives within owned channels (email, SMS & Push notifications), with an emphasis on onboarding, post-purchase, real-time triggers, and Print & Marketing Services initiatives.

• Communicate, collaborate & coordinate efficiently and effectively with internal and external partners throughout all stages of campaign planning & execution.

• Consistently manage the go-to-market process across multiple projects, prioritizing appropriately and pivoting as needed.

• Maintain all schedules, process and procedures associated with campaign execution (pre-campaign planning, creative briefing, hand-off to marketing operations, etc.)

• Draft creative briefs for creative team, collect and provide feedback, proof all materials prior to deployment, and give final approval.

• Identify & escalate issues that could impact timelines, dependencies, customer experience and/or budget.

• Leverage program metrics and customer data to measure campaign effectiveness to continuously improve campaigns within a test & learn framework.

• Manage updates within existing campaigns in pursuit of message excellence, including fielding inbound requests for support from merchandising, Staples Media Network & other internal teams within targeted marketing campaigns.

What you bring to the table:

• Detail oriented, highly organized individual with strong project management skills

• Strong communication skills, both oral and written

• Highly collaborative individual with a strong sense of individual ownership - Ability to work well independently and within a team setting

• Experience managing multiple projects and deadlines at one time while adjusting quickly to changing priorities and campaign timelines

• Background in customer lifecycle marketing and program execution within a test/learn framework preferred

Qualifications:

What’s needed- Basic Qualifications

• 2+ years of related work experience

• 2+ years of Microsoft Office (Outlook, Excel, PowerPoint)

• 2+ years of Omni Marketing Knowledge

What’s needed – Preferred Qualifications:

• Email/CRM platforms (e.g., Salesforce Marketing Cloud, HubSpot)
• Project management tools (e.g., Asana, Jira)
• Advance Microsoft Excel (e.g. reporting tools)

We Offer

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and moreperks and benefits

*The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. ​

**For MA or Remote in US : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.