Are you a Project Manager who thrives in high-visibility situations and enjoys leading cross-functional teams to resolve critical customer and field issues?
If so, we may have the perfect opportunity for you! This position will provide an opportunity to demonstrate your leadership ability, build strong relationships across technical and field-facing teams, and contribute directly to customer satisfaction and loyalty.
ASSA ABLOY is the worldwide leader in access solutions. As a Customer Escalation Project Manager, you will manage major customer escalations, including both incident response activities and corrective-action projects for Electronic Access Control products operating in customer environments. You will oversee a portfolio of concurrent escalation efforts addressing severe performance degradation, system instability, or loss of functionality. While these incidents require immediate response and coordination, many may remain active for weeks or months until permanent corrective actions are fully implemented.
This position reports to the Access and Egress Hardware (AEH) Program Management Office and is an on-site role located in either New Haven, CT or Berlin, CT.
You will manage high-priority customer escalation response activities for Electronic Access Control products, serving as the central point of accountability from issue identification through resolution. You will coordinate the response of cross-functional teams, establish priorities, drive decision-making, and oversee the corrective actions needed to restore customer operations as quickly as possible.
In partnership with Technical Support, engineering, testing, field service, integration, and other customer-facing teams, you will oversee investigation, root cause analysis, validation, deployment, and recovery activities. You will maintain project plans, manage risks and dependencies, lead escalation reviews, and support clear, timely communication with customers and stakeholders while ensuring rapid execution in high-pressure situations.
The ideal candidate will have experience coordinating complex technical work or supporting the investigation and resolution of customer-facing technical issues. Additional qualifications include:
We are passionate about providing amazing opportunities and benefits, so that you can enjoy a lifelong career with us.
We review applications regularly, so don’t hesitate, apply today!
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Let’s create a safer and more open world – together!
ASSA ABLOY is the global leader in access solutions with sales of SEK 150 billion and 63,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world.
We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have responsibilities to grow with and opportunities to explore? Join us!
