Job Description

Metro Global Solution Center (MGSC) is internal solution partner for METRO, a €31.6 Billion international wholesaler with operations in more than 30 countries. The store network comprises a total of 623 stores in 21 countries, of which 522 offer out-of-store delivery (OOS), and 94 dedicated depots. In 12 countries, METRO runs only the delivery business by its delivery companies (Food Service Distribution, FSD).

HoReCa and Traders are core customer groups of METRO. The HoReCa section includes hotels, restaurants, catering companies as well as bars, cafés and canteen operators. The Traders section includes small grocery stores and kiosks. The majority of all customer groups are small and medium-sized enterprises as well as sole traders. METRO helps them manage their business challenges more effectively.

MGSC, location wise is present in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). We provide HR, Finance, IT & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow’s standards for customer focus, digital solutions, and sustainable business models. For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers.

Website: https://www.metro-gsc.in

Company Size: 1000-1100

Headquarters: Pune, Maharashtra, India

Type: Privately Held

Inception: 2011

Job Role:

The PMO CSO AI Enablement role provides structured project management, governance support, and coordination for all AI use case roll-outs across the global salesforce. The role ensures consistent execution, tracking, and communication across countries and central stakeholders. The PMO reports directly to the Global Lead AI Enablement who is end-to-end responsible for the strategic and operational ownership of initial and future AI use cases touching salesforce.

Job Responsibilities:

• Support end-to-end project setup, planning, and governance for AI use case roll-outs
• Prepare and maintain project documentation, SteerCo materials, and status reports
• Track progress, risks, dependencies, and overall delivery timelines
• Maintain project dashboards, issue logs, and communication plans
• Ensure alignment across central teams (Sales Excellence, DISH, AI Platform, MD, GSC)
• Manage reporting cadence, project milestones, KPIs, and value tracking inputs
• Coordinate country activation activities with Experts and local teams

Job Requirements:

• Experience in PMO, project management, digital transformation, or related fields
• Experience working in international environments and cross-functional teams
• Experience preparing reports, presentations, and steering documentation
• Advantageous: experience in direct sales, CRM, or AI-related projects

Qualifications

Functional Skills:

• Proficiency in project management frameworks (agile and classical)
• Experience with dashboards, KPI tracking, and reporting structures
• Ability to consolidate information into concise summaries and management-ready materials
• Basic understanding of AI use cases and digital transformation processes

Behavioral Skills:

• Strong communication and stakeholder-management skills
• High degree of structure, organization, and attention to detail
• Ability to work cross-functionally and manage complex information flows
• Proactive mindset with strong ownership and accountability
• Strong problem-solving and coordination skills