Job Description

Key Accountabilities

• Lead the end-to-end planning, coordination, and delivery of creative and marketing projects across multiple channels, ensuring timelines, budgets, and business objectives are achieved.

• Partner closely with Creative, Brand, Marketing, and cross-functional stakeholders to translate project briefs into actionable plans, workflows, milestones, and deliverables.

• Manage project scope, schedules, priorities, dependencies, and resource allocation across concurrent initiatives, ensuring efficient execution and proactive risk management.

• Serve as the primary day-to-day project contact for assigned initiatives, facilitating clear communication, alignment, and decision-making among stakeholders, creative teams, and external partners.

• Drive operational excellence across the creative development lifecycle, from intake and briefing through production, approvals, and final delivery.

• Establish and maintain project management processes, tools, documentation, and reporting that improve visibility, accountability, scalability, and team efficiency.

• Proactively identify project risks, bottlenecks, and competing priorities, escalating issues and proposing solutions to maintain delivery timelines and quality standards.

• Coordinate internal creative resources and external vendors to ensure work is delivered on brief, on brand, on time, and within budget.

• Facilitate project reviews, status meetings, and workflow checkpoints to ensure alignment on priorities, timelines, and deliverables across teams.

• Support capacity planning and prioritization efforts in partnership with Creative leadership to optimize team workload and resource utilization.

• Ensure adherence to established creative operations processes, governance standards, and approval workflows across all projects.

• Identify opportunities to streamline workflows, improve collaboration, and enhance operational processes, tools, and ways of working within the Creative Services function.

• Contribute to a collaborative, solutions-oriented, and high-performing team culture through strong partnership, communication, and accountability.

Key Metrics:

• On-time delivery of creative projects and campaigns

• Delivery against agreed scope, timelines, and budgets

• Stakeholder satisfaction and cross-functional partnership effectiveness

• Volume, complexity, and successful execution of concurrent projects

• Efficiency and throughput of creative workflows and project operations

• Accuracy and effectiveness of project planning, prioritization, and resource coordination

• Reduction of project bottlenecks, delivery risks, and workflow inefficiencies

• Adoption and consistent use of project management processes, tools, and governance standards

• Quality and timeliness of communication, status reporting, and stakeholder alignment

• Team and vendor coordination effectiveness across project lifecycles

• Continuous improvement initiatives implemented to enhance operational scalability and efficiency

Key Shared Accountabilities

• Successful delivery of high-quality marketing and creative initiatives that align with business and brand objectives

• Consistency and adherence to brand standards, processes, and approved workflows across all projects

• Efficient collaboration and communication across Creative, Marketing, Brand, and cross-functional teams

• Operational excellence in creative development, project execution, and delivery timelines

• Continuous improvement of creative operations, workflows, tools, and team ways of working

• Effective prioritization and resource alignment to support business needs and campaign delivery

• Stakeholder partnership, transparency, and accountability throughout the project lifecycle

• Key Interfaces

• Senior Creative Services Manager / Creative Leadership

• Brand Marketing

• Campaign Marketing

• Media & Channel Leads

• Creative Operations & Production Teams

• Designers, Copywriters, and Internal Creative Resources

• Traffic / Resource Management Teams

• Global and Regional Marketing Teams

• Business and Cross-Functional Stakeholders

• External Agencies, Production Partners, and Vendors

Education

• Bachelor’s degree in Marketing, Communications, Business Administration, Project Management, Advertising, or a related field, or an equivalent combination of education and work experience. Certification in Project Management methodologies or related disciplines is a plus.

Experience

• 5–7 years of progressive experience in project management, creative services, marketing operations, or integrated marketing environments, with demonstrated success managing complex, cross-functional creative and marketing initiatives from intake through final delivery.

• Experience working with in-house creative teams, agencies, or matrixed organizations managing multiple stakeholders, priorities, and timelines simultaneously.

• Demonstrated experience supporting integrated marketing campaigns across digital, brand, CRM, paid media, and production workflows.

• Experience managing projects that require coordination across internal teams, external vendors, and senior business stakeholders in fast-paced environments.

Technical Skills and Knowledge

• Demonstrated expertise in project management methodologies, workflow planning, resource coordination, and execution of complex, multi-channel creative projects from conception through delivery.

• Strong operational and organizational skills with the ability to manage multiple concurrent initiatives, shifting priorities, tight deadlines, and competing stakeholder needs while maintaining quality and efficiency.

• Demonstrated ability to build collaborative relationships and effectively communicate with creative teams, marketing partners, vendors, and senior stakeholders across all levels of the organization.

• Strong verbal and written communication skills, including the ability to facilitate meetings, manage expectations, provide clear project updates, and influence decision-making through effective stakeholder management.

• Working knowledge of the creative development and production process, including creative briefing, review cycles, approvals, production timelines, and asset delivery workflows.

• Demonstrated problem-solving and risk-management capabilities, with the ability to proactively identify challenges, recommend solutions, and drive projects forward in ambiguous or fast-changing environments.

• Experience using project management and collaboration tools to support workflow visibility, resource planning, reporting, and operational efficiency.

• Demonstrated ability to identify and implement process improvements that enhance team collaboration, scalability, and operational effectiveness.

Decision Rights

• End-to-end project planning, coordination, and execution for assigned creative and marketing initiatives

• Day-to-day management of project timelines, workflows, priorities, and deliverables

• Cross-functional stakeholder communication, alignment, and project status management

• Resource coordination and workflow tracking across internal teams and external partners

• Project governance, documentation, and adherence to established processes and approval workflows

• Identification and mitigation of project risks, bottlenecks, and delivery issues

• Operational efficiency and successful on-time, on-budget delivery of assigned projects

• Continuous improvement of project management processes, tools, and team workflows

Influences

• Project prioritization, timelines, and resource allocation discussions across creative and marketing initiatives

• Cross-functional collaboration and alignment throughout the creative development and delivery process

• Optimization and evolution of project management workflows, operational processes, and team ways of working

• Stakeholder expectations, communication strategies, and delivery planning for complex initiatives

• Creative workflow efficiency and scalability through process improvements and operational best practices

• Team collaboration, accountability, and operational excellence across Creative Services and partner teams