Job Description

Key Responsibilities

1. Project Implementation & Coordination

• Coordinate contract logistics implementation projects from planning through to go-live.
• Develop and maintain project timelines, key milestones, action trackers, and implementation plans.
• Monitor project progress and follow up with internal stakeholders to ensure deliverables are completed on time.
• Support alignment between regional, local, and corporate teams during implementation.
• Track cross-functional dependencies across site readiness, systems, operations, SOP, training, and manpower planning.

2. Cross-Functional Stakeholder Management

• Work closely with local warehouse managers, country teams, operations, systems, SOP/training, and regional stakeholders.
• Ensure clear ownership of tasks and deliverables across all project workstreams.
• Coordinate regular internal project discussions to review progress, risks, and pending actions.
• Help prevent gaps between operational design, system readiness, and go-live preparation.
• Escalate delays or unresolved issues to the appropriate stakeholders in a timely manner.

3. Risk, Issue & Action Management

• Maintain a live project risk, issue, and action log.
• Identify potential timeline risks, resource constraints, system bottlenecks, or operational readiness gaps.
• Follow up on mitigation actions and ensure responsible parties provide timely updates.
• Escalate key risks early to support timely decision-making.
• Ensure open issues are tracked through to closure.

4. Client Interface & Communication

• Support and participate in regular client implementation calls.
• Provide structured project status updates, including progress against timeline, key milestones, open issues, and next steps.
• Act as a coordination point between client requirements and internal execution teams.
• Ensure client updates are clear, consistent, and professionally presented.
• Follow up internally on client-raised items and ensure responses are tracked and addressed.

5. Go-Live Readiness Support

• Coordinate go-live readiness checks across key areas, including site setup, manpower, SOP, training, system configuration, and UAT status.
• Work with operations and systems teams to confirm readiness before go-live.
• Highlight any readiness gaps and support escalation where required.
• Assist with go-live preparation, implementation follow-up, and post-go-live stabilization activities.
• Support handover from project implementation to daily operations after stabilization.

6. Reporting & Governance

• Maintain a central project dashboard covering timeline, milestone progress, risks, issues, and action items.
• Prepare concise and structured updates for internal stakeholders and management.
• Support weekly project governance meetings and ensure follow-up actions are captured.
• Ensure project documentation is organized, updated, and accessible to relevant stakeholders.

Key Requirements

• Diploma or Degree in Logistics, Supply Chain, Business, Project Management, or a related discipline.
• Minimum 5 to 8 years of relevant experience in logistics, contract logistics, 3PL, warehouse operations, supply chain, or project implementation.
• Experience supporting warehouse start-ups, contract logistics implementation, operational transition, or client implementation projects will be an advantage.
• Exposure to WMS, UAT, system implementation, EDI/API integration, or warehouse systems will be preferred.
• Experience working with cross-functional and regional stakeholders across different countries is an advantage.
• Comfortable participating in client-facing project calls and providing structured updates.
• Proficient in project tracking tools such as Excel, PowerPoint, Microsoft Project, Smartsheet, or similar platforms.
• Regional travel may be required depending on project needs.

Key Skills & Competencies

• Strong project coordination and follow-up skills.
• Good understanding of logistics, warehouse operations, and contract logistics implementation activities.
• Ability to manage multiple priorities and stakeholders across different functions.
• Clear and confident communication skills, both internally and with clients.
• Strong attention to detail and ability to maintain structured trackers, timelines, and reports.
• Good problem-solving skills with a proactive approach to risk and issue management.
• Able to work independently while knowing when to escalate for support or decision-making.

Behavioral Fit

• Structured, disciplined, and highly organized.
• Proactive in following up and closing open items.
• Comfortable coordinating work across teams without directly managing them.
• Able to escalate early and constructively when risks or delays arise.
• Client-service oriented with a professional communication style.
• Practical, hands-on, and able to operate effectively in a fast-paced logistics environment.

Success Measures

• Timely completion of project milestones and implementation activities.
• Clear visibility of project status, risks, and open issues.
• Effective coordination across operations, systems, SOP/training, and local teams.
• Smooth go-live readiness and transition to operations.
• Positive client feedback on communication, responsiveness, and implementation support.