Position Title:
Project Manager, Commercial Sales

Base Salary:
$65,000 to $93,750
annually DOE

Benefits:
Medical,
dental, vision, 401k, flexible spending account, paid sick leave and paid time
off, parental leave, quarterly performance bonus, training, career growth and
education reimbursement programs.

Ziply
Fiber is a local internet service provider dedicated to elevating the
connected lives of the communities we serve. We offer the fastest home
internet in the nation, a refreshingly great customer experience, and affordable plans
that put customers in charge.

As
our state-of-the-art fiber network expands, so does our need for team
members who can help us grow and realize our goals.

Our Company
Values:

• 
  Genuinely Caring:
  We treat customers
  and colleagues like neighbors, with empathy and full attention.

• 
  Empowering You:
  We help customers
  choose what is best for them, and we support
  employees in implementing new ideas and solutions.

• 
  Innovation and Improvement:
  We
  constantly seek ways to improve how we serve customers and each
  other. 

• 
  Earning Your Trust:
  We build trust
  through clear, honest, human communication.

Job Summary

The Project Manager,
Commercial Sales, is a key contributor to timely delivery of high-end product
and services in the Ziply portfolio. This position involves managing all
aspects of a service delivery and is the customers’ primary contact from
post-sale to installation. The Project Manager is accountable for the customer
experience as they move through the activation of their network service and
ensuring timely communication and coordination with all departments.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of
duties performed by the employee and not intended to reflect all duties
performed.

Order & Project Management

·
Project manage sales orders from start to finish
which involves analysis of order requirements encompassing a range of
technologies including Ethernet, SDWAN, SIP and Managed Services.

·
Respond to work order requests from customers,
sales account team, agents and/or vendors, including arrangement for
installation, moves, disconnection or change of products and services.

·
Arrange and manage installation, negotiate due
dates, validate provisioning is complete, and set priorities to meet deadlines.

·
Maintain, assess, manage risk, impacts and
potential alternatives and escalate as required to the appropriate level of
management to obtain necessary information or provide updates on progress to
other team members.

Stakeholder Communication & Coordination

·
Interface and act as a liaison with multiple
parties (customers, vendors, carriers, sales, provisioning, billing, customer
care, or adjoining disciplines) to ensure smooth flow of communication between
all stakeholders in support of project objectives.

·
Facilitate internal meetings with key service
delivery principals.

·
Conduct order overview meetings with executive
leadership of Ziply’s largest customers. Including the creation and
presentation of customer requested information.

Service Delivery Issue Resolution

·
Troubleshoot customer problems and help resolve
customer concerns.

·
Anticipate potential service delivery
impediments and proactive escalation to resolution.

Quality, Analysis & Continuous Improvement

·
Perform order Root Cause Analysis at both an
order and process level.

Other Duties

·
Performs
other duties as required to support the business and evolving organization
.

Required Qualifications:

·
High school diploma or GED.

·
Bachelor’s degree in related field or equivalent
combination of education and experience.

·
Minimum of four (4) years of customer support
experience.

·
Minimum of two (2) years of project coordination or
project management experience.

·
Telecommunications (ISP, MSO, Telcos) experience.

·
Intermediate proficiency in Microsoft Office Suite.

Preferred
Qualifications:

·
Project Management Certification.

·
MEF Ethernet Certification.

·
Two (2) year of experience with a CRM tool or
Salesforce experience.

Knowledge, Skills and Abilities:

·
Ability
to work independently and apply sound judgment and reasoning skills to a
variety of situations.

·
Ability
to multi-task and collaborate effectively with other personnel to meet
deadlines.

·
Strong
verbal and written communication, attention to detail, and organizational
skills.

·
Ability
to work within critical deadlines.

·
Ability
to adjust to rapidly changing priorities and schedules.

·
Ability
to provide excellent customer service.

Work Authorization

Applicants must be currently authorized to
work in the US for any employer.
Sponsorship is not available for this position.

Physical Requirements

The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.

Essential and marginal functions may require
maintaining physical condition necessary for bending, stooping, sitting, walking,
or standing for prolonged periods of time; most of time is spent sitting in a
comfortable position with frequent opportunity to move about. The employee must
occasionally lift and/or move up to 25 pounds. Specific vision abilities
required by the job include close vision, distance vision, color vision,
peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with
exposure to computer screens and requires extensive use of a computer,
keyboard, mouse, and multi-line telephone system. The work is primarily a
modern office setting.

Diverse Workforce / EEO:

Ziply Fiber is
an equal opportunity employer. Ziply Fiber will consider all qualified
candidates regardless of race, color, religion, national origin, gender, age,
marital status, sexual orientation, veteran status, and the presence of a
non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background
check as conditions of employment. Ziply Fiber may require a pre-employment
drug screening.

Ziply Fiber is a drug free workplace.