Job Description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Project Manager, Client Connectivity. The role sits within Global Payments Solutions (GPS).

Our GPS Client Connectivity team is dedicated to enhancing client experiences and driving growth through seamlessly onboarding our cutting-edge Global Payments and Liquidity Solutions. As Project Manager, Client Connectivity you will be key to shaping global and local client relationships by managing multiple payments and liquidity projects to successful completion, You’ll be at the forefront of onboarding clients onto HSBC’s channels and solutions, driving satisfaction, and supporting excellence.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Support pre-mandate and request for information consultation and project management expertise for our diverse client base, utilising your knowledge of Payments, Liquidity, ERP and Regulatory Solutions
• Streamline documentation processes using tools to ensure accurate and timely delivery
• Employ proactive project management methodologies and utilise our scalable organisation designs to manage multiple client projects effectively
• Serve as the central liaison between internal and external stakeholder across multiple regions, effectively communicating with senior stakeholders
• Take ownership of client relationships post-sales, leading client communication throughout the project lifecycle and beyond
• Ensure project expectations are met before a project is completed
• Drive continuous improvement initiatives to improve client experience
• Collaborate with cross-functional teams globally, including Legal, Operations, IT, Sales and Product, to optimise internal processes and project delivery
• Stay updated on latest developments in payments products and technology

To be successful in this role you should meet the following requirements:

• Previous project management experience
• Experience of building effective client relationships and stakeholder management
• Liquidity product knowledge and proficiency in payments
• Familiarity with design thinking principles
• Ability to manage competing deadlines effectively
• Proven ability to excel under pressure and drive strategic initiatives
• Demonstrated leadership and team management skills

This is a hybrid position. Location can be Edinburgh or London.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com