Job Description

Customer Project Manager

About Us

Zinfra is a leading infrastructure services provider committed to delivering exceptional solutions in the energy, utilities, and infrastructure sectors. We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our over 2000 team members across the East Coast, consistently strive to exceed our client’s expectations and make a difference in the communities we serve.

Due to continued growth, we're excited to welcome an experienced Customer Project Manager to our team.

In this role, you'll work collaboratively with customers, colleagues, service providers and industry partners to successfully deliver customer connection projects from initial planning and design through to completion.

You'll have the opportunity to take ownership of your projects while being part of a knowledgeable and supportive team, combining your project management, technical and relationship-building skills to create positive outcomes for our customers.

What you'll be doing

No two projects are exactly the same. You'll manage a portfolio of customer projects while building trusted relationships and ensuring each project progresses smoothly.

You'll:

• Support customers throughout their project journey, providing clear and timely information.
• Manage customer projects from initial scope and estimation through to delivery and close-out.
• Prepare customer and non-customer cost estimates.
• Coordinate the design and delivery of electrical distribution systems.
• Work collaboratively with customers, colleagues, service providers and other stakeholders to achieve positive project outcomes.
• Monitor project financials, including WIP, earned value, budgets, actuals and forecasting.
• Provide guidance and support to team members throughout project delivery.
• Coordinate tendering activities and contract administration.
• Ensure project scopes and contractual arrangements are clearly understood and aligned.
• Provide accurate technical and supply information to customers.
• Support the timely completion and close-out of projects.

About you

You don't need to tick every box to consider applying.

We're looking for someone who enjoys working with people, brings a thoughtful approach to problem-solving and is comfortable balancing customer, technical and commercial priorities.

Ideally, you'll bring:

• Experience in project coordination or project management within the electrical distribution industry.
• Knowledge or experience of customer connection or connection-of-supply projects.
• Experience with tendering and contract administration.
• Project management experience, including budgeting, forecasting and reporting.
• Strong communication and relationship-building skills.
• The ability to coordinate multiple priorities and stakeholders.
• A collaborative approach and willingness to share knowledge and support others.

If your experience doesn't align with every requirement but you believe your skills could transfer successfully to the role, we'd still encourage you to apply.

What you'll enjoy about the role

• A supportive and collaborative team environment.
• The opportunity to build meaningful relationships with customers and stakeholders.
• Ownership of projects from initial planning through to completion.
• A varied role combining customer engagement, technical knowledge and project management.
• Opportunities to continue developing your skills and industry knowledge.
• The chance to contribute to a growing area of the business and see the impact of your work.

At Zinfra, we are committed to creating a workplace where everyone feels supported and valued. We proudly champion equal opportunity, gender equality, and First Nations representation—and we want you to come as you are. Our culture is built on care, inclusivity, and a belief that diverse perspectives make our projects and our people stronger.

We champion and value diversity in life and work experiences, as we know everyone benefits from broader diversity of thoughts in our problem solving, decision making and ability to innovate. We encourage applications from everyone, including First Nations people, veterans, people living with disability, and members of the LGBTIQA+ community.

Our people are our energy source, and we offer meaningful benefits and rewards that work for you. We offer the opportunity for potential long term career growth as part of our talent development and succession planning process.