Job Description

At Eakin Healthcare, we put patients at the heart of everything we do. We are a family-owned global medical device company with a proud heritage of innovation and care. We deliver innovative solutions across Ostomy, Respiratory, and Surgical therapies, along with our Respond home delivery service. Founded over 50 years ago, we now have a team of over 700 dedicated people across three UK manufacturing sites, 12 international sales and distribution centres and export to over 60 countries. We’ve been recognised as a Great Place to Work®! And we’re proud to be named among the Best Workplaces in Healthcare and Best Workplaces for Women

At Eakin Healthcare, we’re united by one mission: working together to improve lives - just like we’ve been doing for over five decades.

WHY JOIN US?

We’re good at what we do – come and join us and you can benefit from:

• Blended Working
• Bonus
• 25 days holiday plus bank holidays (rising to 28)
• Option to buy holiday days
• Wellbeing Programme
• Health Cash Plan
• Pension
• Life Assurance
• Enhanced Maternity/Paternity
• Cycle to Work Scheme
• Referral Scheme
• Long Service Awards
• Free Parking

ABOUT THE ROLE

The Project Manager & Business Analyst (PM/BA) plays a critical role in enabling the successful delivery of Data, Digital, and Process initiatives across Eakin Healthcare. Working at the intersection of business stakeholders, the Data Team, and the Process (ERP & systems) Team, the role ensures that projects are clearly defined, well prioritised, and delivered in a structured, controlled, and value driven manner.

As Eakin Healthcare continues to scale through organic growth and acquisition, this role provides essential structure, discipline, and clarity across an increasingly complex data, systems, and process landscape.

As Eakin Healthcare’s data platforms, systems landscape, and process complexity continue to grow, this role provides essential capability in requirements gathering, process analysis, project coordination, and delivery governance. The PM/BA will take ownership of translating business needs into clear, actionable requirements and structured delivery plans allowing technical and process specialists to focus on execution and value creation rather than administrative overhead.

This is a hybrid role combining project management discipline with strong business analysis capability, supporting initiatives across data platforms, reporting, ERP/process optimisation, system integrations, and digital transformation programmes.

The PM/BA is accountable for delivery coordination, governance, and outcomes, while technical and process specialists retain accountability for solution design and build.

KEY RESPONSIBILITIES

Project Management

• Plan, coordinate, and manage Data & Process projects from initiation through to delivery, ensuring clear
• scope, milestones, dependencies, and ownership.
• Maintain project plans, RAID logs, delivery timelines, and status reporting aligned to agreed governance.
• Support prioritisation of initiatives in collaboration with Data & Process leadership, balancing capacity, business value, and risk.
• Facilitate project forums, workshops, and steering updates as required.
• Track delivery progress, proactively managing risks, issues, and dependencies across teams and third- party suppliers where applicable.

Business Analysis & Requirements

• Lead structured requirements gathering with business stakeholders using workshops, interviews, and process walkthroughs.
• Document business requirements, functional requirements, acceptance criteria, user stories, and process flows in a clear and consistent manner.
• Analyse current state (“as is”) and design future state (“to be”) processes, identifying inefficiencies, risks, and improvement opportunities.
• Ensure requirements are validated, signed off, and traceable through to delivery and measurable business outcomes.
• Act as the primary translation layer between business needs and technical / process delivery teams.

Process & Change Enablement

• Support process re-engineering initiatives across ERP, data, and operational workflows.
• Ensure changes are clearly documented, communicated, and handed over into BAU with appropriate controls.
• Support business readiness and adoption by working with stakeholders to ensure changes are understood and embedded post‑
• Contribute to continuous improvement by identifying repeat issues, delivery bottlenecks, and opportunities for standardisation.

Other

• To adhere to the company’s Equal Opportunities policy and Dignity at work policy in all activities and to actively promote equality of opportunity wherever possible
• To be responsible for your own health and safety and that of your colleagues, in accordance with the company’s’ Health and Safety policy
• To adhere to the company’s Quality policy and Environmental policy
• To undertake other duties as may be reasonably required

WHAT WE’RE LOOKING FOR

Essential

• Proven experience in a Project Manager and/or Business Analyst role within IT, Data, Digital, or Process driven environments.
• Strong experience gathering, documenting, and managing business and functional requirements.
• Demonstrable ability to manage multiple workstreams and stakeholders concurrently.
• Excellent written and verbal communication skills, with the ability to engage both technical and non-technical audiences.
• Strong analytical mindset with the ability to break down complex problems into structured, actionable components.
• Experience working with cross functional teams, including IT, Data, Finance, Operations, and Commercial functions.
• Experience operating within complex, multi‑stakeholder or multi‑entity environments.

Desirable

• Experience supporting Data, Analytics, ERP (e.g. Sage X3), or systems integration projects.
• Familiarity with pragmatically applying Agile, hybrid, or waterfall delivery approaches.
• Experience in process mapping and improvement methodologies (e.g. Lean, continuous improvement).
• Exposure to data governance, reporting, or analytics delivery environments.
• Experience working with third party vendors or implementation partners.

KEY WORKING RELATIONSHIPS

Internal

• Data Team – Data Operations Manager, Analyst Engineers, Data Engineers
• Process Team – ERP and systems process specialists
• Business Stakeholders – Finance, Operations, Commercial, Supply Chain, Manufacturing
• Digital Systems – Infrastructure, Applications, Security (as required)
• Senior Stakeholders – Executive sponsors and decision makers for prioritised initiatives

External

• Third Party Suppliers – ERP, data platform, and systems vendors

COMPETENCIES

Manages Complexity

Making sense of complex, high‑quantity, and sometimes contradictory information to effectively solve problems.

Plans and Aligns

Planning and prioritising work to meet commitments aligned with organisational goals.

Optimises Work Processes

Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Balances Stakeholders

Anticipating and balancing the needs of multiple stakeholders.

Business Insight

Applying knowledge of business and the marketplace to advance the organisation’s goals.

Communicates Effectively

Developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences.

Collaborates

Building partnerships and working collaboratively with others to meet shared objectives.

Manages Ambiguity

Operating effectively, even when things are not certain or the way forward is not clear.

The closing date for applications is: 12/06/2026

If we receive a high volume of applications, we may close this role earlier than planned.