Job Description

1. Project overview

• Background: Adding new features (Mobile Banking and Internet Banking) to facilitate the customer banking experience.

• Project scope:
• Mobile Banking: Manage/monitor all related activities in place for enhancing mobile banking application starting from project execution till project closure, including following up with our external vendors and all related stakeholders.
• Online Banking: Manage/monitor all related activities in place for enhancing online banking application starting from project execution till project closure, including following up with our external vendors and all related stakeholders.

2. Services and responsibilities of the outsourced PM

• Project planning: Collaborate with internal and vendor teams to develop detailed project plans, timelines, and resource allocation.
• Vendor management: Serve as the primary point of contact between the bank and the external vendor. Oversee vendor performance, ensure adherence to contract terms, and resolve any issues.
• Risk management: Identify potential project risks, such as delays or integration issues, and develop mitigation strategies.
• Scope and change management: Manage changes to the project scope, ensuring proper documentation and approval.
• Budget management: Monitor the project budget and ensure cost-effectiveness.
• Stakeholder communication: Provide regular updates to all stakeholders, including senior management, on project status, progress, and issues.
• Quality assurance: Oversee the vendor's QA process and define quality standards for all deliverables.
• Implementation and deployment: Manage the rollout of enhancements and ensure a smooth transition to live operation.

3. Deliverables

• Project documentation: Detailed project plans, requirements specifications, and a work breakdown structure.
• Progress reports: Weekly or bi-weekly status reports summarizing progress, risks, and next steps.
• Vendor performance reports: Regular reports assessing the vendor's performance against SLAs and project milestones.
• Risk and issue log: A continuously updated document to track and manage all project risks.
• Acceptance criteria: Document outlining the criteria for accepting the vendor's deliverables.
• Project closure report: A final summary of the project's success and lessons learned.

Requirements

Qualifications and expertise

• Experience: 5-7 years of project management experience, preferably within the financial services and digital channels or a related technology sector.
• Domain knowledge: Experience managing mobile and internet banking projects is essential.
• Skills: Strong communication, negotiation, vendor management, and risk management skills.
• Certifications: Relevant certifications such as PMP, Agile, or PRINCE2 are a plus.

6. Assumptions and conditions

• Work mode: on-site.